"Search-sprint.com" malware virus

[Dinesh]

Malware called "search-sprint.com" virus have attacked my chrome  and have lost the connetivity to the Internet.

 Kaspersky scan and the tools have not helped 

Can any one please highlight how it can be resolved.

 

[harlan4096]

Welcome to Kaspersky Community.

 

That looks like a Browser Hijacker, it may change the browser homepage, search engine without user permission.

 

Try resetting your web browser settings:

 

https://support.google.com/chrome/answer/3296214?hl=en&sjid=1865998812496049318-EU

 

https://umatechnology.org/how-to-reset-google-chrome-on-android-smartphones/

[Dinesh]

Thanks for the info.

 I tried that but the problem is still there.

I removed chrome and reinstalled with the same problem. Also amended the start up but it wont work.

Attached screen shot.

 

[harlan4096]

Try this:

 

Download tool Adwcleaner, run it but don't fix or remove anything, 1st copy/paste the result log here in Your next post.

[Dinesh]

Thanks for the info.

 I tried that but the problem is still there.

I removed chrome and reinstalled with the same problem. Also amended the start up but it wont work.

Attached screen shot.

 

here is the result attached. 

[harlan4096]

Ok, click on Next quarantine all the detected items.

[Dinesh]

Thanks for the info.

 I tried that but the problem is still there.

I removed chrome and reinstalled with the same problem. Also amended the start up but it wont work.

Attached screen shot.

 

have quarantined items that were detected.

Again it has not made any changes to the access to Chrome.

 

[Dinesh]

Thanks for the info.

 I tried that but the problem is still there.

I removed chrome and reinstalled with the same problem. Also amended the start up but it wont work.

Attached screen shot.

 

 

Further to above i have rescanned and restarted  but the problem is still there.

did the process again and found that there is 2 items that cannot be deleted.

I attach screen shot 

 

 

[harlan4096]

Close all the browsers before running the scan and quarantine. Remove those 2 items also.

[Dinesh]

Thanks for the info.

 I tried that but the problem is still there.

I removed chrome and reinstalled with the same problem. Also amended the start up but it wont work.

Attached screen shot.

 

 

Further to above i have rescanned and restarted  but the problem is still there.

did the process again and found that there is 2 items that cannot be deleted.

I attach screen shot 

 

I have done the scan with all application off.

un installed Bing desktop application

Those 2 items cannot be deleted. I have tried to quarantine them but...... when i  rescan it is still there.

Also attach a page for when i click on the chrome tab. Note it says "untitled" in the top LHS of the window.

[harlan4096]

Check in Your Windows Control Panel -> Programs and features, if suspicious apps installed.

 

Also, do You have Synchronization enabled in Chrome? If so, disable it.

 

Apply these steps to reset Your Windows Network settings:

 

https://windowsreport.com/reset-network-settings-windows-10/

[Dinesh]

Thanks for the info.

 I tried that but the problem is still there.

I removed chrome and reinstalled with the same problem. Also amended the start up but it wont work.

Attached screen shot.

 

 

Further to above i have rescanned and restarted  but the problem is still there.

did the process again and found that there is 2 items that cannot be deleted.

I attach screen shot 

 

I have done the scan with all application off.

un installed Bing desktop application

Those 2 items cannot be deleted. I have tried to quarantine them but...... when i  rescan it is still there.

Also attach a page for when i click on the chrome tab. Note it says "untitled" in the top LHS of the window.

 

 

I have disabled microsft Sync and reset Network ... have not solved the problem.

 

[harlan4096]

So, the problem is that Your Chrome can't show any site?

[Dinesh]

so where do i go from here? any other options?

 IIs this the 1st time Kaspersky have encountered this kind of problem?

[harlan4096]

Please answer my question, and don't quote (and attach all Your previous texts in the reply).

 

Are You getting the same behavior with FireFox?

[Dinesh]

NO problems with FIREFOX it works ok

[harlan4096]

Please try to completely uninstall Google Chrome:

 

1.- Go to Windows Control Panel -> Programs and Features -> find Chrome and uninstall.

 

2. Go to these locations:

 

C:\Users\<Your User Account>\AppData\Local\Google\

C:\Program Files (x86)\Google\

 

C:\Program Files\Google\

 

 

 

3. And delete those Google folders.

[Dinesh]

I have completely removed google from my pc.

Tried to reinstall chrome but did not load came up with the following

"update check error: The connection with the server was terminated abnormally"

Tried several times with the same message.

[harlan4096]

Did You restart Your system?

 

Try also to power off Your router and power on.

[Dinesh]

"update check error: The connection with the server was terminated abnormally"

Tried several times with the same message.

have done it with both the modem and the PC switched off and on still the same error when installing google chrome.

[harlan4096]

https://support.google.com/chrome/answer/111996?hl=en

[Dinesh]

I have managed to install chrome for multi user which worked the single user did not install. but it does not work at second level.

ie. when i search in the search bar i get plenty results listed below.

 then when i click one of the results for reaching that particular site  there is no connection with a message "site cant be reached".

[harlan4096]

Hum weird... 🤔

 

Check if Proxy set in your system:

 

https://techviral.net/check-proxy-server-settings-in-windows/

[Dinesh]

The only item enabled in proxy is "automatic detected system"

use setup script is off

manual proxy setup is off

[harlan4096]

Can you provide exact version of Kaspersky product and Windows installed?