Scan hangs at com.apple.telemetry

[r055co]

Hello @r055co, 

Welcome!

Please tell us:

1. MAC version & build? 
2. KIS version & patch(x) x=letter
3. Is Time Machine connected when the KIS Full Scan hangs?  

Please let me know?

Thank you🙏

Flood🐳

 

@Igor Kurzin, 

Has there been any feedback for the issue?

Please let us know?

Thank you🙏

Flood🐳 

 

MacBook Pro 15.3

32G Ram

6 Core I9

2.9GHz

OSX v10.15.3

Latest version of KIS

No Time Machine is neither connected or running.

KIS has always had this issue of locking my system up, I’ve never been able to run a full scan.  I’ve opened support ticket and only thing ever accomplished was continued we need this, we need that, uninstall, reinstall, basically nothing.

 

I got disgusted finally and removed it completely.  I’ve installed another AV, full scan within about 10 min’s or less.  It also doesn’t heat up my laptop to where it’s almost too hot to touch unlike KIS.

 

Sorry but nope, this is the last time I’ll ever mess with Kaspersky.

[Flood and Flood's wife]

Hello @r055co, 

I do appreciate you taking the time to reply, the additional information and the solution👍 .

Thank you🙏

Flood🐳 

[Igor Kurzin]

 I’ve opened support ticket and only thing ever accomplished was continued we need this, we need that, uninstall, reinstall, basically nothing.

hi, sorry to hear about your experience. Can you please tell me the INC number to technical support. 

Regards,

Igor