safe money very slowly [Closed]

[cássio]

Safe money has been very slow on every bank site I access. When I access bank sites without safe money, I can navigate normally. This shows that the problem is in fact safe money. Please correct the problem as it is making it impossible to use safe money. To download a PDF, for example, it has taken a long, long, long time. And accessing the same site, without the safe money, I have been able to download normally.

[richbuff]

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please also tell us what browsers/versions and about your operating system and your internet connection.

[cássio]

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Please also tell us what browsers/versions and about your operating system and your internet connection.

tks, richbuff. Kaspersky Total Security 19.0.0 w10 home intel core i5 4210u, 1.7ghz, 8gb ram chrome Versão 76.0.3809.132 (Versão oficial) 64 bits internet connection: 35mb / 2mb

[richbuff]

Please try clean install Kaspersky version 2020. Download link: https://kaspersky.com/downloads The correct download link for your region can be had in the Products link, located at the upper left of this web page. Please update databases then restart the computer after install the new version. Any better after installing the current version?

[cássio]

Please try clean install Kaspersky version 2020. Download link: https://kaspersky.com/downloads The correct download link for your region can be had in the Products link, located at the upper left of this web page. Please update databases then restart the computer after install the new version. Any better after installing the current version?

Thanks, richbuff! I'll do this. will certainly improve!

[cássio]

richbuff, yes improved with the new update. Thanks!