Running Office; Acrobat on Win 10

[ADIADM]

Hi,

I have moments when  Office or Adobe Acrobat not respond when I am opening files form learning platform.

Most of the time if I restart the laptop works but also are situation when the problem persist.

ex:

• if I give save to a pdf file, will remain in not responding but  it will be saved in folder. later I can open it;

• if I go in Downloads and I give edit to a .docx documents it will open. 

What can I do?

Best regards

 

 

[Berny]

@ADIADM Welcome , do you suspect Kaspersky in this issue ?

Link

 

[Flood and Flood's wife]

1. I have moments when  Office or Adobe Acrobat not respond when I am opening files form learning platform.

Most of the time if I restart the laptop works but also are situation when the problem persist.

ex:

• if I give save to a pdf file, will remain in not responding but  it will be saved in folder. later I can open it;

• if I go in Downloads and I give edit to a .docx documents it will open. 

Hello @ADIADM, 

1. Which “learning platform” ? 
2. Operating system version & build? 
3. KIS version & patch(x), on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About ?
4. Does the “Office or Adobe Acrobat doesn’t respond when I am opening files from learning platform” issue happen in every browser: Chrome, Edge Chromium, Firefox?
5. Is Anti-banner enabled or disabled for the “learning platform” ? 
6. Is Private browsing on or off for  the “learning platform” ? 
7. Before KIS was installed was a check done to see if any applications installed on the computer are incompatible with Kaspersky Internet Security ? 
8. How long has KIS been installed? 
9. In KIS Reports, are there any errors replated to the issue? 

Please let us know?

Thank you🙏

Flood🐳 +🐋

Resource: 

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