I have a trial version of Security Cloud v21.3.xx which I am currently evaluating before purchasing. I use it to make three backup copies so far to a secondary local disk and the report shows no errors. But when I log in to view files for the restore, all I see “All data” option but no ability to select it, nothing happens when I click it.  Screenshot attached. The same happens when I change the backup date for all three copies. I know the password for backup is correct. So what is the proper way to select files for the restore? Thanks!

 

I have had the same problem as the OP for some time. I think the backed up files are there but I can't select them (or even see them) for restore. I have got around the problem by splitting the backup into several smaller backups, effective but inconvenient. I don't know if it's the size of the backup or the number of files involved which is causing the problem. Also the window which appears for selecting the restore files is too small to display the full file tree and there is no way of expanding it. Has anybody got a fix for this or do I have to find an alternative backup solution. The rest of the suite is perfect for my purposes so I don't really want more software. (Win 10 PRO backing up to an eternal 1Tb USB drive)