Request for Removal of My Website from Phishing Blacklist

[DAS Kraftwerk]

My WordPress website, daskraftwerk-pv.com, has been flagged as a phishing website by your system, but no other security vendor has classified it this way. We use WordPress with WooCommerce and Stripe, and only standard systems without any code modifications. This appears to be a false positive. Please review and re-evaluate the classification. Thank you.

[Berny]

@DAS Kraftwerk Welcome on the Forum.

Your URL has been submitted to Kaspersky Virus Lab , the verdict will be provided when available.

 

 

[Berny]

@DAS Kraftwerk

Kaspersky is detecting some JavaScript objects.

Spoiler

[DAS Kraftwerk]

Strange. The mentioned files are part of the standard installation of WordPress and WooCommerce and should not normally cause any issues.

[Berny]

@DAS Kraftwerk

Just now, DAS Kraftwerk said:

Strange

This looks like a FP 🤔 , let's wait for the verdict from Kaspersky Virus Lab.

[Berny]

↓ From Kaspersky Virus Lab ↓
 

Quote

" Dear User,

Thank you for sending a request to Kaspersky!
We have checked the link you sent us.
It has been confirmed as a false positive and excluded from our data loss threat protection databases.

Best regards, Senior Web Content Analyst
39A/3 Leningradskoe Shosse, Moscow, 125212, Russia Tel./Fax: + 7 (495) 797 8700 "

 

[DAS Kraftwerk]

Thank you for confirming the false positive and removing our website, daskraftwerk-pv.com, from your databases. However, our site is still flagged as a phishing site even after five days. Could you let us know how long it usually takes for the changes to take effect?

[Berny]

@DAS Kraftwerk You are welcome.

I resubmitted the URL to Kaspersky Virus Lab  and will let you know the verdict  when available.

 

[DAS Kraftwerk]

It's been almost a month since the false positive classification of our website, daskraftwerk-pv.com, as a phishing site was confirmed and supposedly removed from Kaspersky's databases. However, the site is still flagged as a phishing website.

Can someone provide an update on why this is still happening and how long it will take to resolve? This issue is causing significant disruption for us.

Thanks in advance for your help.

[Berny]

@DAS Kraftwerk Hi,

Feeling sorry for this long delay 😟

In the meantime i resubmitted  again your URL  (with comment about the delay) to Kaspersky Virus Lab ,
the verdict will be provided when available.

[DAS Kraftwerk]

Could you please let me know if there is already a verdict available from Kaspersky Virus Lab?
Additionally, are there any other ways I could directly speak with someone about this issue, perhaps for a quicker resolution?

[Berny]

@DAS Kraftwerk Hi,

Feeling sorry again for this very long delay 😟

In the meantime in resubmitted your URL via another channel  and i will come back to you asap ....

[Berny]

@DAS Kraftwerk

In the meantime (dated 31 January  2025 - 14:29) ↓

Quote

" Hello,

We apologize for the inconvenience you've experienced.
Just wanted to let you know that we've escalated your ticket to higher-tier support.
We'll reach out to you as soon as we hear back from them. "

 

[Berny]

@DAS Kraftwerk

From Kaspersky Virus Lab :

“ We have checked the link you sent us. It has been confirmed as a false positive and excluded from our data loss threat protection databases. “

[Berny]

@DAS Kraftwerk Hello,

The False Positive on your URL is currently still detected with the latest Databases release 01/02/2025 - 07:13,
I informed Kaspersky Virus Lab concerning this pending fix.
 

 

[DAS Kraftwerk]

Thank you for your efforts.

[Berny]

@DAS Kraftwerk

Feeling sorry for this delay , in the meantime i got a new update concerning my request :
"  we will get back to you as soon as possible "

Also , thank you for your patience ...

[DAS Kraftwerk]

I just wanted to inform you that everything is okay again; it has been removed.