Renew or buy new license?

[sand1015]

My KIS subscription is expiring in a couple days. I was notified that it was going to be Auto-renewed. I called Kapersky and cancelled the auto renewal. Since then I've been receiving emails periodically offering 15% off the $69 renewal price. I've also noticed that for "new users" the promotional rate is $39.99. Also at the bottom of the 15% discount offering email is this verbiage: "Additional online offers & discounts may be available at the time of your renewal which are not applicable to your subscription. If you want to take advantage of discounts available at the date of expiration of your license you should perform the following steps: 1. Cancel your Auto-Renewal Plan (details on how to cancel above) before your automatic billing date 2. Manually renew/purchase a new license on the date of expiration of your current license" So first question, are renewal prices purposely 40% higher than for new users (my last year renewal price was $39.99). Second question, if I wait until after my expiration date, am I considered a new user (email verbiage seems to suggest that)? Third question, will "purchase a new license" involve loading a completely new version of KIS? Currently what I have works well with my Windows 7, will I risk the new version of KIS not working?

[bobbycooper]

Hello, you can buy the license wherever you want even at lower prices if there are official retailers. You can insert the new license in the existing product respecting the following parameter

A valid license is compatible with the previous and coming product versions according to the formula “-1/+3”. For example, if you have an activation code for a product of 2010 version, using the code you can activate the product of 2009 version or any of three next versions (2011, 2012, and 2013).
other info in license

Also, for info:

 

Link

Regards

 

[sand1015]

Thank you for your informative answer. I'm going to try it. If I decide to upgrade to the latest version of the product, should I uninstall (using Windows utility) the version I have first, and then activate the new license, and load the latest version?

[Flood and Flood's wife]

Thank you for your informative answer. I'm going to try it. If I decide to upgrade to the latest version of the product, should I uninstall (using Windows utility) the version I have first, and then activate the new license, and load the latest version?

Hello sand1015,

1. Before you uninstall, create a system image, a restore point and (always) have current backups.

Re: uninstall, yes, select KIS from Windows Programs & Features, when the uninstall process runs, it will popup a display with 6 questions, select "save license information", ignore the other questions, allow the uninstall to complete, at the completion, reboot - shutdown the machine. Power on, download the new KIS, install, at the completion, reboot - shutdown the machine. Power on, start KIS, synchronise with your online MyKaspersky account, run a manual database update, allow it to complete, run a manual full scan, allow it to complete. Best regards

[sand1015]

Hi bobbycooper, I purchased KIS and the new license and activation code are showing up on My Kapersky account. I wanted to verify with you on how exactly to "insert the new license in the existing product". I clicked on the Kapersky icon in the toolbar of my computer and then clicked on Subscription 0 Days Remaining at the bottom right of the main window that came up. It then shows the expiring license with an "x" to the right of it. I then clicked on the "x" thinking it would give me a chance to enter the new license code. Instead I received a warning that I would be disabling the product. I stopped at that point to check if this is the correct way to proceed, will I get a chance to paste in the new license? Thanks in advance for your reply.

[bobbycooper]

Hello, click on " Enter Activation Code" and enter the new code Info Info2 Regards