Recently purchased total security License Unable to Activate Password Manager

[Guest]

Hi Kaspersky Community,

I am recently migrated from Another AV to Kaspersky. I’ve recently purchased new total security license from 3rd party seller and I was able to add key to Kaspersky account. I could activate Kaspersky total security but I am unable to activate Password manager with it. My Kaspersky showing a error. But license included more apps as below,

Error:

More Apps

Appreciate your help,

Thanks and Regards,

[Berny]

@Splash_Smart Welcome.

Did you try KPM > Settings > General > My Kapersky account > Sign In

[Guest]

Hi @Berny 

Thank you for Quick response…

Yes I’ve already logged in to Kaspersky account via Password manager and I’ve signoff few times/ Reinstalled the password manager still issue is same.

Is it okay to delete current my Kaspersky account and Recreate new one? Will I able to re-add my license key, if I recreate new account?

Appreciate your help,

Thanks and Regards,

 

[Berny]

@Splash_Smart You can try with another another account but personally i should contact K-Lab Technical Support https://center.kaspersky.com

[Guest]

Hi @Berny 

Thank you for Quick response Again,

Sure I will contact technical support hope they will resolve this issue,

Thanks and Regards,

 

[Guest]

Hi,

It worked after I delete and Re-created Kaspersky account and added same license again.

@Berny Thank you for Help.

Thanks and Regards,

[zak]

i have same error and same issue after i get total security cant activation password manager 

i have to delete my account ?

its have all my password ... ??? 

[Berny]

@zak Welcome.Did you add your license in MyKaspersky ?

[zak]

yes

[Berny]

@zak Please see this Kaspersky article:https://support.kaspersky.com/15201#block4

Also please see this Topic