Really slow internet

[RichardR]

Hi, since I upgraded to Kaspersky Security Cloud my internet has virtually stopped working. The only way I can achieve anything is to turn it off.  Running BT Speedtest, with Kaspersky turned off I am getting a ping of 44ms, download speed of 16.5 to 18.5 Mbps and upload speed of 0.8 to 0.9Mbps. When I turn on KSC, speed test returns 0 for all of these.  I have made all the recommended changes to the configuration, no difference.  To access this site and post this message, I have had to turn it off.  I have paid a two year subscription and I feel I have wasted my money.

 

Lenovo Ideacentre F0BY PC

Intel core i3-6006U CPU, 8GB Ram

Windows 10 64 bit

[Berny]

@RichardR Welcome. Can you please provide a GSI Log