Purevpn really

[piesesti]

All the nice things we can do in the VPN such as Double VPN, lots of servers, gaming servers, router VPN thins, all gone and now you are gonna give our datas to PureVPN? Like... you guys suppose to protect us from viruses and if you guys giving VPN, you should protect our most important datas from others, especially companies like PureVPN and the owner company of PureVPN. It really makes me doubt about Kaspersky.

Did anyone go and check the PureVPN's website? Go and see, it screams like a scam. And not just that, did anyone check the PureVPN's history? Or the owner of that company? Or your privacy policy about the VPN? It is actually funny and makes me think like Kaspersky doesn't think about the customers at all.

I don't even talk about all the issues people are having here. I concern more about privacy and it looks like Kaspersky's new VPN service doesn't have any privacy. I'm really sad to see this since I really liked Kaspersky and using it for years and now, I don't even know. I'm certainly not gonna use the VPN until if you change but other than that, I even consider stop using Kaspersky for all even I really like it.

I hope you guys will change your mind and change this not funny joke for all and make it go back to usual or at least change to trusted company, not PureVPN or VPNs like that, please. I want a trustful VPN service.

And the privacy policy, that say us to go and check their(PureVPN's) privacy policy and saying not taking any responsibility? It is really really sad to see...

[myuption]

Hmm... and they simply don't have enough locations. What a let down.

[xnvisible]

You're right. I noticed this today, too. I hope they fix this issue so we can use the VPN without any issues like before. Otherwise, I think I'll have to find a new VPN..

[ali2006]

Unfortunately, after Kaspersky VPN was moved to the PureVPN infrastructure, the service has become practically unusable for me. The protocols and servers provided by PureVPN do not work properly in my country, and a stable connection cannot be established. As a result, I can no longer use the VPN for gaming or other important purposes as I did before.

This change appears to have been made without considering the situation of users in different regions, and it feels highly unfriendly to customers. I had been using Kaspersky VPN because of its good quality and stability, but the forced transition to PureVPN has caused a major drop in performance and significant dissatisfaction.

I kindly request that the Kaspersky team review this issue and consider either returning to the previous infrastructure or providing an effective alternative solution.

 

[Flood and Flood's wife]

Hello @piesesti, @myuption, @xnvisible, @ali2006, 

Welcome & or welcome back! 

Rest assured the Kaspersky team ARE reviewing *all* issues associated with the transition. What (we've) noticed is many subscribers loudly complaining BUT not logging cases & (you) might think - why log a case - Kaspersky already know the issue - that's true - BUT- sometimes Kaspersky need data, to take to a provider to say, here, this is the impact - this is what needs fixing..... 

As per Danila T. due to the 'infrastructure-change' (i.e. Kaspersky appears to be changing from Pango to PureVPN) -> there's been:

1. A consolidation of VPN servers from ~105 to ~85, most common servers will remain.
2. The router feature, protocol selection and dual VPN options will disappear = no longer be available.
3. Kaspersky are committed to continuing to expand coverage and add new features in upcoming updates.

• Any issues or ongoing concerns with the app or the VPN service, please *update* the software from the link available on the support page:                                                                                                  - IF that doesn't work - please log a request with Kaspersky Customer Service, select Email & fill in the template as follows, note provide a *detailed-history* please:                                                                                                                                                                       
• Post back the incident-reference-request-number, it's prefixed with INC0000?  

Thank you🙏
Flood🐳+🐋

[Camel84]

I’ll be honest, I may be a bit biased, but I also follow what they’re doing for a few years quite closely. PureVPN today is not the same company it was years ago. After the old controversy, they rebuilt their logging architecture and had it audited multiple times by independent firms (including KPMG). Their current policy clearly says they don’t store activity logs or IPs that can identify users; that’s actually more transparency than many VPN providers offer. They were the first ones to be an AlwaysOn nologged VPN. 

For me, the real pain right now looks like missing features and regional performance, not that Kaspersky “doesn’t care about privacy.” Those issues can be fixed if enough users log tickets with proper details (country, ISP, server, issue type, etc.), so Kaspersky has concrete data to take back to the provider.

I also spoke with PureVPN’s customer support about this transition. They said they’re in the middle of a major infrastructure upgrade, with a lot of additional locations being added over the coming weeks, and that they’re planning to bring back not just double VPN but other advanced features that people are missing once the new setup stabilizes.

And one more thing that gives me some confidence: on the enterprise side, PureVPN is quietly getting pretty big. It’s not just Kaspersky – large brands like Samsung are also leveraging PureVPN’s technology on the backend. Big enterprises don’t usually hand their user traffic to just “any” VPN infrastructure; there has to be something solid there for them to sign off on it.

So by all means, keep pushing Kaspersky to restore features and improve routing/servers. But based on their current audits, policy, and the kind of enterprise customers they’re serving, calling PureVPN a “scam” doesn’t really line up with how their platform is operating today.

[Atlas-One]

9 hours ago, Camel84 said:

I’ll be honest, I may be a bit biased, but I also follow what they’re doing for a few years quite closely. PureVPN today is not the same company it was years ago. After the old controversy, they rebuilt their logging architecture and had it audited multiple times by independent firms (including KPMG). Their current policy clearly says they don’t store activity logs or IPs that can identify users; that’s actually more transparency than many VPN providers offer. They were the first ones to be an AlwaysOn nologged VPN. 

For me, the real pain right now looks like missing features and regional performance, not that Kaspersky “doesn’t care about privacy.” Those issues can be fixed if enough users log tickets with proper details (country, ISP, server, issue type, etc.), so Kaspersky has concrete data to take back to the provider.

I also spoke with PureVPN’s customer support about this transition. They said they’re in the middle of a major infrastructure upgrade, with a lot of additional locations being added over the coming weeks, and that they’re planning to bring back not just double VPN but other advanced features that people are missing once the new setup stabilizes.

And one more thing that gives me some confidence: on the enterprise side, PureVPN is quietly getting pretty big. It’s not just Kaspersky – large brands like Samsung are also leveraging PureVPN’s technology on the backend. Big enterprises don’t usually hand their user traffic to just “any” VPN infrastructure; there has to be something solid there for them to sign off on it.

So by all means, keep pushing Kaspersky to restore features and improve routing/servers. But based on their current audits, policy, and the kind of enterprise customers they’re serving, calling PureVPN a “scam” doesn’t really line up with how their platform is operating today.

I do sincerely hope what you're saying is true, and it's a matter of patience until we see some good stuff from this upgrade. I just hope they don't keep us waiting too long. Feel like the update was rushed, at least give it a little bit of time. 😞

[piesesti]

On 12/1/2025 at 4:34 PM, Camel84 said:

I’ll be honest, I may be a bit biased, but I also follow what they’re doing for a few years quite closely. PureVPN today is not the same company it was years ago. After the old controversy, they rebuilt their logging architecture and had it audited multiple times by independent firms (including KPMG). Their current policy clearly says they don’t store activity logs or IPs that can identify users; that’s actually more transparency than many VPN providers offer. They were the first ones to be an AlwaysOn nologged VPN. 

For me, the real pain right now looks like missing features and regional performance, not that Kaspersky “doesn’t care about privacy.” Those issues can be fixed if enough users log tickets with proper details (country, ISP, server, issue type, etc.), so Kaspersky has concrete data to take back to the provider.

I also spoke with PureVPN’s customer support about this transition. They said they’re in the middle of a major infrastructure upgrade, with a lot of additional locations being added over the coming weeks, and that they’re planning to bring back not just double VPN but other advanced features that people are missing once the new setup stabilizes.

And one more thing that gives me some confidence: on the enterprise side, PureVPN is quietly getting pretty big. It’s not just Kaspersky – large brands like Samsung are also leveraging PureVPN’s technology on the backend. Big enterprises don’t usually hand their user traffic to just “any” VPN infrastructure; there has to be something solid there for them to sign off on it.

So by all means, keep pushing Kaspersky to restore features and improve routing/servers. But based on their current audits, policy, and the kind of enterprise customers they’re serving, calling PureVPN a “scam” doesn’t really line up with how their platform is operating today.

Sadly I'm disagree with you. Thinking about a company, a bad reptutation, and the company says it is not bad anymore and we are gonna trust that company? Why does Kaspersky don't use a trusted company? They already take all the good options such as double VPN, more servers, gaming servers, router VPn thing and more and plus to this they handshake with PureVPN? Evem I really like Kaspersky and after the US thing and Google thing, I supported Kaspersky, now I can't support their decision on this VPN thing and they did a big bad thing in my opinion. They handhsake with them and almost all of their users just click 'accept' the new policy and try to use it. It looks like they give our datas to their hand. I can be wrong of course but this is how it looks like in my eyes and I can't trust their VPN's unless they change back or change this PureVPN scam thing. Did you check PureVPN's website? It says if you give them extra 5 bucks, they can give you chance to have 1000 bucks? What is this? It supposed to be VPN, not scam, because it looks like scam.

I'm sad that Kaspersky was okay to that. I didn't accept the new policy and I deleted the Kaspersky VPN and now I'm not sure I'm comfortable to use their Antivirus even. Because they were not open enough about this VPN situation and they were okay to PureVPN. I'm actually sad. I enjoy using Kaspersky. I have AppGallery in my phone just for updating Kaspersky's app. Like I was trusting them and liking them but they made me really disappointed. I hope they see this huge bad situation and change it.