Product Updates and new versions issues

[Frmg]

Dear Kaspersky comrades.
I would like to ask a question that may seem simple, but i have been finding it extremely difficult.
Every time that a new version of Kaspersky products is released to the public, i cannot receive it immediately or in a few days after release.

After days, sometimes months, and maybe a year, my product continues to have the same version without being updated or even receiving any notification.

Kaspersky's update system has been limited to updating only the detection engine and definitions database, but don't update the product to the latest version or notify about the availability of a new version.

Every time that i suspect theres a new version, im forced to use Kaspersky's help pages to look for new updates and these haven't taken me to the right places.
One example is that the link published to search for the latest updates on the official help page leads to products that are not from my region and there is no option to change.

https://www.kaspersky.com/downloads/productupdates/downloads_small_office_security

In download pages there is also no identification of the latest version available so that we can compare it with the version we have installed in our devices.

Only here, in the depths of the forum, on the Beta version pages,  i have found any success regarding the latest versions being tested or that have already been released to the public.

I don't consider this reasonable and i believe that many are going through the same difficulties as me.

It would be possible to centralize a page about the latest updates and versions numbers released to the public? Or simply create a system that automatically notifies you of new versions by displaying alerts in the product?

And, im not talking about KSOS only... This happens with home products also.

[DANY51]

very relevant !  👍

DANY51

[Flood and Flood's wife]

15 hours ago, Frmg said:

I would like to ask a question that may seem simple, but i have been finding it extremely difficult.
C. Every time that a new version of Kaspersky products is released to the public, i cannot receive it immediately or in a few days after release.

C. After days, sometimes months, and maybe a year, my product continues to have the same version without being updated or even receiving any notification.

C Kaspersky's update system has been limited to updating only the detection engine and definitions database, but don't update the product to the latest version or notify about the availability of a new version.

Every time that i suspect there's a new version, I'm forced to use Kaspersky's help pages to look for new updates and these haven't taken me to the right places.
One example is that the link published to search for the latest updates on the official help page leads to products that are not from my region and there is no option to change.

https://www.kaspersky.com/downloads/productupdates/downloads_small_office_security

In download pages there is also no identification of the latest version available so that we can compare it with the version we have installed in our devices.

Only here, in the depths of the forum, on the Beta version pages,  i have found any success regarding the latest versions being tested or that have already been released to the public.

A. I don't consider this reasonable and i believe that many are going through the same difficulties as me. -> It would be possible to centralize a page about the latest updates and versions numbers released to the public?

B *Or simply create a system that automatically notifies you of new versions by displaying alerts in the product?* And, I'm not talking about KSOS only... This happens with home products also.

14 hours ago, DANY51 said:

very relevant !  👍

Hello @Frmg & @DANY51, 

Welcome back!

A. & B. Totally reasonable, very relevant & information many of us would like to see resurrected -> RELEASE NOTES previously existed for KSOS, KTS, KSC, KIS, KAV - they were withdrawn when  Kaspersky's *new* version was released in late 2022 -> we formally logged the issue with Kaspersky HQ -> 2nd September 2022, our question:

"Are Release notes going to be published at all  - for Kaspersky Basic, Standard, Plus, Premium & KSOS? 

Kaspersky HQ response:

"No. From 21.7 only 'What's new' is available on the public website. Release notes exist but not published."

• However - April 11th 2024, Danila T. advised, in topic: Release info, by Nexon

"In the future, information will be published in the help. For example here: https://support.kaspersky.ru/help/Kaspersky/Win21.16/en-US/119653.htm"

• our 'follow-up' question:

"So *patch* information will also be published, each time a patch is released, because, at the moment https://support.kaspersky.ru/help/Kaspersky/Win21.16/en-US/119653.htm is only the What's new in the latest *version* of the application?"

Danila T. says: 

Yes!

• We're assuming Kaspersky understands that *includes* new version release numbers as well as new patch release numbers & an archive will be maintained - that each new version & new patch will *not* wipe out / obliterate the previously existing information! 

C. Regarding the delay receiving a patch & or version @Frmg, there's specific information that may be relevant:

1. Versions & patches are released in a staggered distribution across the globe; these *staged* distributions may take some months before the distribution cycle is complete. 
2. It's possible (you're) in a region that takes a very long time to receive Versions & Patches *but* one YEAR - is not normal!!
3. Versions & patches are distributed *silently* - known as Total Force Upgrade (TFU) to Kaspersky users, the version & or patch will arrive on a Users computer - and sit in the background - for 7 days / 168 hours - IF the computer is *not* rebooted during that period - at the end of  7 days / 168 hours - the waiting version or patch will trigger: the application GUI to change colour; a Notification to be sent to the application Notification centre; the application icon in the Windows *Hidden* icons to turn red;  a Notification to be sent to the Windows Notification centre; a Notification to be sent to the Users MyKaspersky account - all of these Notifications will let the User know the computer needs to be REBOOTED - to apply the new patch or version. 
4. IF (you're) not *automatically* receiving Versions & or Patches in a timely manner, then we'd recommend doing the following steps: 

• *Export* KSOS configuration. *Do not Import at any stage - this is a backup only*
• Create a System Restore Point, read: How to create a restore point in Windows
• Uninstall KSOS - during the Uninstall there will be a prompt to save data, *only* select: License details, iChecker data, Anti-Spam databases, Secret Vault (IF you've created a Secret Vault(s)) - read: How to uninstall the application. 
• Reboot the computer *before* proceeding to the next step. 
• Download *new* KSOS exe: https://www.kaspersky.com/small-business-security/downloads/small-office-security
• Install *new* KSOS, read: How to install the application. 
• At the end of the install make sure KSOS & (your) MyKaspersky account are synchronised? 
• Run a Database Update. 
• Shutdown the Computer using Shutdown, NOT Restart, power ON by pressing the power button, login, moving forward -> monitor for new patch & or new version to see if the *prompts* we've detailed in point 3. above happen in a *timely period*? IF no, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in the image; please a detailed history. Support may request logs, traces & other data; they will guide you                                                 

  Please share the outcome with the Community, when it's available? 

  Thank you🙏
  Flood🐳+🐋

Edited May 20 by Flood and Flood's wife
spelling😔