Problem with installation KISA on Android 12

[hasanebr]

dear all / hello

my phone is Samsung s20 ultra , after upgrade android to 12, kaspersky mobile find a problem,

kaspersky is disable on my phone

i can remove app but i can not install again

 

so please tell me about this problem   

thank you

[Flood and Flood's wife]

my phone is Samsung s20 ultra , after upgrade android to 12, kaspersky mobile find a problem,

kaspersky is disable on my phone; i can remove app but i can not install again

Hello @hasanebr, 

Welcome!

1. What happens when you try to install KIS again, what errors are there, which elements are disabled, post screen prints, we need to see what you see please?
2. Where are you installing KIS installer from, which store? 
3. Is KIS Premium, not Free/Trial/Beta? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

Resources:

Uninstalling the app

Install the app

[hasanebr]

hello

i was using KMS, after upgrade my android to ver12, kms disable un my phone

please fine attachment  witch versoin android 

[Flood and Flood's wife]

Hello @hasanebr, 

Thank you for posting back, the information & the image!

1. Is KIS Premium subscription or Free? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

[navid]

dear all

hello, i can install kaspersky android security , but the program is not running in my phone.

my phone is Samsung s21, android 12

help me

 

 

[navid]

[Flood and Flood's wife]

Hello @navid, 

Welcome!

1. Do you have a Kaspersky Internet Security Subscription? 
2. Has any other anti-virus software been installed on the android 12, before trying to install KIS? 
3. Has the android 12 been powered OFF, since installing KIS? 

Please let us know? 

Thank you?

Flood?+?

Edited May 18, 2022 by Flood and Flood's wife

[navid]

HELLO, 

1- Of course

2- YES MANY PROGRAM

3- After upgrade Android , kaspersky  Find Problem

 

Thank you for support

[nexon]

@navid Hello, i have also Andorid 12 on S20+ without problem. Also let me know if you do FACTORY RESET of your android? Always it is recommended after doing BIG update (ANDROID 11, 12, 13 etc) do factory reset. It is highly recommended, if you do this you may avoid a lot of problems.

[Flood and Flood's wife]

Hello @navid, 

You're most welcome! 

Thank you for posting back & the information. 

?Do not do a factory reset without backing up all of your critical data?

• As you have a Subscription license it is best to contact Kaspersky support, select either Chat or Email, then select Installation issues, Any other installation error template; Support may request logs, traces & other data, they will guide you. 
• When it's available, please share the outcome with the Community? 

Thank you?

Flood?+?

Edited May 22, 2022 by Flood and Flood's wife

[Danila T.]

On 5/18/2022 at 4:48 PM, navid said:

dear all

hello, i can install kaspersky android security , but the program is not running in my phone.

my phone is Samsung s21, android 12

help me

 

Hello,

Please contact with our support team: https://support.kaspersky.com/b2c