Problem in synchronize with the administrator server - Android App -

[Mohammad Al-Hayek]

Hello Dears ,

we have a Kaspersky Endpoint Security Cloud for Windows & Mobiles ,

some of our users mobile app showed the error :  " unable to synchronize with the administrator server: failed to send request to Administration server "

Knowing that it was working good for more than 5 Months , the first error showed 12 days ago we deleted the app then we send a new request via email then we install it from google play store and it activated & synchronized successfully , two days after that the same error showed !!

Can you help me solving this case please ?

Please Find the attached error pictures , Knowing that we tried to force synchronize thru the Portal but it doesn't work also !! 

Sincerely.

 

Edited May 28, 2023 by Mohammad Al-Hayek

[DonKid]

Please, open a ticket here.

[citoservices]

I have posted a quick and easy solution for this. Would be nice to hear from Kaspersky the reasons this is occuring ..

[citoservices]

This problem has reared its head again.

The solution I used before no longer works

?

[citoservices]

And now we have a "new fruit"

Can only update the databases manually. Automatic update does not work because the application thinks there is no Internet connection.....

Is this really an "Enterprise" product ??

[JL - KL DACH]

Hello Citoservices,

please open a ticket with Kaspersky Support to be able to troubleshoot the problem.
Make sure the Cloud Management Console show the current version (click on Support link on the left tree in your workspace and make a full screenshot) and provide the Android Mobile Version of KES applied to the devices.
Also provide the Cloudserver which will be connected to and your emailadress you are logging in.

Thank you in advance

Best Regards