Not working - stuck on the loading screen

[nexon]

I see only new loading screen --> Preparing to the start the application. Restarted VM and still problems. 
Cant use it.

Unusable.

K Premium 21.17.7.443

EDIT : cant unistall. I use kavremover but it takes loooooooooong time no progress.... Nice really nice i have traces but i can control PC with mouse. Safe mode same. Reinstall VM.! 

EDIT 2 : Reinstalled VM installed K Premium seems working now..

 

Stuck on this.

Edited March 21, 2024 by nexon

[harlan4096]

I got same behavior ("Preparing to start...") when tried to update this build over previous overwriting as always...

 

But this is not a VM, it's a system, so I won't reinstall the full system, I'll try to remove this new versions, clean up the registry and try again... but looks like that new installer of 21.17 has issues when overwriting over previous build.

[nexon]

I remember i installed kaspersky premium and then kaspersky vpn and then restart. Both in same time. 

Did you installed vpn also? Or only kaspersky antivirus? 

I must complete delete vm because i dont access into VM with mouse (no cursor there) simply not funktional. Destroyed my vm completely.

After installed fresh system vm and then installed only kaspersky antivirus seems all good. Maybe it will be problem with overwritting previous version. 

[harlan4096]

No, this time I did not update VPN...

[harlan4096]

Tried Control Panel own K. uninstaller but no success 🤦‍♂️🤢🙄

[nexon]

Same problem.. 

Kavremover also not helpful in safe mode also. 

Keep trying 🙂

[harlan4096]

I always try to not use KavRemover, it usually breaks USB keyboard and mouse drivers, so it would even add a new issue to the current one...

[nexon]

So then okay... Let me know if you uninstalled it.. 

[harlan4096]

After many tries, it seems finally I managed to uninstall it:

 

 

It seems not it is installing properly (I untuck VPN installing, will be installed later manually)...

 

 

[nexon]

I had same window i clicked on yes (uninstall) as you can see my latest screenshot showing empty progres bar thats all... 

But you was successfull 🙂

Btw it is problem which should be fixed... 

[harlan4096]

Yeah, got success after many uninstalling tries from Control Panel... many stuck, other got dll error and then the uninstaller reverted all the changes, etc...

 

Now going to install the new VPN beta...