not receiving email validation link

[bubonic]

hello

 

I have clicked “resend verification email” many times, but I am not receiving the verification email. I am receiving other emails from kaspersky including “welcome to the community”. Please help!

The email is NOT in my spam/junk folder.

[Berny]

@bubonic Welcome.

Please see this Kaspersky Support article :
https://support.kaspersky.com/us/common/error/activation/13887

“If you haven’t received the message with the verification link, resend it through My Kaspersky”

[bubonic]

Thanks for the reply. As I mentioned in my OP, I have clicked the ‘resend verification email’ link many times. I just did it again a few minutes ago. The email is still not coming through.

[Berny]

@bubonic Did you proceed through the My Kaspersky portal ?

[pjk26]

Thanks for the reply. As I mentioned in my OP, I have clicked the ‘resend verification email’ link many times. I just did it again a few minutes ago. The email is still not coming through.

 

I too am experiencing this same problem.  How long does it take for you to send the verification email?

[bubonic]

@bubonicDid you proceed through the My Kaspersky portal ?

yes.

[Berny]

Please wait for a clarification from  @Danila T.  (Community Manager) 

[bubonic]

Please wait for a clarification from  @Danila T.  (Community Manager) 

Bumping for a reminder, still waiting for clarification. Thanks

[Berny]

@bubonic Please don’t bump your thread, thank you.

[Danila T.]

Hello,

@bubonic and @pjk26  I sent these links again. Please check and send result.

[bubonic]

I have received the email notification that you responded to this thread, but no validation link email.

 

it is also not in junk/spam folder.

[Danila T.]

@bubonic  Did you receive email (today) from the My Kaspersky portal for activate your account?

[bubonic]

no. I have gotten multiple emails from Kaspersky Community all relating to this thread, but I have not received an activation email.

[Danila T.]

Ok. We will investigate this case.

[bubonic]

thanks!

[Danila T.]

Hello @bubonic and @pjk26 !

Were the letters delivered to you? I see that your accounts are activated.

[bubonic]

yes, the link finally worked yesterday. Not sure what you did, but thanks.