No longer possible to use VPN after recent update.

[Cavey]

I can see from the forum that many people have issues with the new update. None of the current threads address my issue, so here's yet another tale of woe.

I recently received an update to the VPN service on 3 of my computers. Two of those computers are windows based and still work after the update - albeit with a reduced feature set. The final computer is a 2017 15 inch MacBook Pro which is only used to view media. This computer can no longer connect to the VPN at all. I was advised to remove and redownload the application, but the new version of the application is listed on the app store as only working with MacOS14+ and this MacBook is not compatible with any OS above 13.

The support page ( https://www.kaspersky.co.uk/vpn-secure-connection#systemrequirements|vpn ) still lists the application as working on MacOS13+, but the old application could no longer connect and I cannot download the new application. Am I just completely out of luck here? I don't really want to go out and pay for another VPN unless I really have to.

[Flood and Flood's wife]

57 minutes ago, Cavey said:

I recently received an update to the VPN service on 3 of my computers. Two of those computers are windows based and still work after the update - albeit with a reduced feature set. The final computer is a 2017 15 inch MacBook Pro which is only used to view media. This computer can no longer connect to the VPN at all. I was advised to remove and redownload the application, but the new version of the application is listed on the app store as only working with MacOS14+ and this MacBook is not compatible with any OS above 13.

The support page ( https://www.kaspersky.co.uk/vpn-secure-connection#systemrequirements|vpn ) still lists the application as working on MacOS13+, but the old application could no longer connect and I cannot download the new application. Am I just completely out of luck here? I don't really want to go out and pay for another VPN unless I really have to.

Hello @Cavey, 

Welcome back!

1. Who gave the advice to remove & re-download the app? 
2. Please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request: 

Thank you🙏
Flood🐳+🐋

Edited 6 hours ago by Flood and Flood's wife
formatting

[Cavey]

1 hour ago, Flood and Flood's wife said:

Hello @Cavey, 

Welcome back!

1. Who gave the advice to remove & re-download the app? 
2. Please contact Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history* & please do not select the AI-Bot to submit the request: 

Thank you🙏
Flood🐳+🐋

I posted elsewhere about my inability to connect and was pointed to a support page that had the same yellow box as the page you sent me to.

When I opened that link on that page, the app store stated that the app could not be updated and to try reinstalling. I uninstalled so that I could re-install, but then the appstore message changed to one stating that the app is not compatible with my OS and it requires 14+

I've sent off a support request anyway, but I don't hold out much hope of there being a solution.

Edited 4 hours ago by Cavey

[Flood and Flood's wife]

55 minutes ago, Cavey said:

I posted elsewhere about my inability to connect and was pointed to a support page that had the same yellow box as the page you sent me to.

When I opened that link on that page, the app store stated that the app could not be updated and to try reinstalling. I uninstalled so that I could re-install, but then the appstore message changed to one stating that the app is not compatible with my OS and it requires 14+

1. I've sent off a support request anyway, but I don't hold out much hope of there being a solution.

Hello @Cavey, 

Thank you for the information!

Please share the outcome with the Community when it's available? 

Thank you🙏
Flood🐳+🐋

[Cavey]

5 minutes ago, Flood and Flood's wife said:

Hello @Cavey, 

Thank you for the information!

Please share the outcome with the Community when it's available? 

Thank you🙏
Flood🐳+🐋

Will do. Thanks for the help. 🙂

[DANY51]

Bonjour,

Mon VPN refonctionne de façon normale depuis midi après une longue période d'indisponibilité.

Cordialement,

DANY51  😃