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NO licence, no answers

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Kas internet security no longer exists, and I was unable to renew it. Via email, I was given instructions to purchase the PLUS version, which I did for 3 devices. However, I do not have codes or instructions for downloading and install.
I have informed KAS via email, attaching
 proof of payment, but I have not received any responses. I have sent 4 emails already.

Please advise.

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