Multiple Kaspersky icons in the Windows system tray

[Jean Pinheiro]

Hey guys, 

Recently in our environment we have come across constant complaints from customers about having several Kaspersky icons in the Windows system tray. This is happening to us too, and what's worse, each icon is a process in Windows, there are cases where the machine ends up crashing due to dozens of these "K" appearing. 

I am attaching some images of the errors.

We have Kaspersky Endpoint Security Cloud, Kaspersky Endpoint Security Cloud Plus, Kaspersky Endpoint Security Cloud PRO in our environment. In all versions we have this problem occurring. 

Has anyone come across this problem? Do you know how to resolve this?

Thanks for the support! 

[Guest #37]

Hi,

Please open a support ticket in Kaspersky Company Account, attach in the support ticket the getsysteminfo (gsi) from some computer with this problem for review.

Download the GetSystemInfo tool: https://media.kaspersky.com/utilities/ConsumerUtilities/GSI-6.2.2.49.exe

Review: https://support.kaspersky.com/common/diagnostics/3632

Regards

[Jean Pinheiro]

Hey, Thanks for your answer! 

We've already opened a support ticket, unfortunately we haven't found any answer for this bug.

 

I'm hoping to find someone who has experienced the same issue and managed to resolve it.

Did you have ever seen this before?

[Guest #37]

Hi,

Yes, one time, one computer with on premise version.

Uninstall version installed, and install new (update) version solved the problem.

Regards

[Guest #37]

Hi,

Please review this:

Regards