MSI installer service stops working after KESS installation in Windows XP [Kaspersky Embedded Systems Security]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Problem

When installing KESS on Windows XP MSI installer service may stop working, and the msi.dll is reverted to version 3.1.
The reason for such behavior is that the "Scan at operating system startup" task restores the "Last access time" attribute. The System Restore in turn restores the files with the modified attributes from the backup.

Solution

Prior to KESS installation create the following registry entry:

[HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\ESS\2.3\Environment]
"DontRestoreFileTimes"=dword:00000001

If the product is already installed and the problem already occurred, the solution will be as follows:

1. Create the registry entry:
   [HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\ESS\2.3\Environment]
   "DontRestoreFileTimes"=dword:00000001

2. Install Windows Installer 4.5
   https://support.microsoft.com/en-us/help/942288/windows-installer-4-5-is-available

3. Reboot the host