Malware avira.swu.srv

[Elena Gutiérrez]

Hello, I have removed the previous antivirus avira, but a program called avira.swu.srv, which detects obsolete programs, is still running on my computer. I think it is malware and there is no way to remove it. Kaspery asks for permission to remove it, accepts but fails to remove it. Thanks

[Berny]

@Elena Gutiérrez Welcome.

Can you please check your Kaspersky reports and post a screenshot from the detection.

Kaspersky > More tools > Reports 

[Elena Gutiérrez]

Hello Berny, I have taken a screenshot of the notification of the avira program that is running (although I don't have it installed). I am also sending you the screenshot of the report.
 

Karspersky has not indicated any problem, but that extension is working every day, and Karspersky detects it and asks me to remove it, I say yes, restart the computer, and it is still there without being removed.

[Berny]

Karspersky detects it and asks me to remove it, I say yes, restart the computer, and it is still there without being removed.

 

Can you please post a screenshot ?

[ApLab]

I’m encountering this issue too, I’ve uninstalled Avira completely on 2 seperate systems and every time I try to install Kaspersky, it claims Avira is still installed.

I just ignore the message, I’m pretty sure its a bug on Kaspersky’s side. Falsely detecting the presence of Avira where there is none.

[Berny]

@ApLab Please download and run as ADMIN the Avira Registry Cleaner ?

Please take care to backup your Registry before proceeding. 

[ApLab]

Hi @Berny 

I did what you asked and ran the Avira Registry Cleaner, after it completed I restarted my computer and Kaspersky didn’t complain about Avira anymore.

I’ve attached a log of the registry keys it cleaned. It appears the registry key causing the issue was “HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Avira\SoftwareUpdater” → [deleted]

 

Thanks.

[Elena Gutiérrez]

Dear Berny, I have just ran the Avira Registry Cleaner and restarted my computer. I will tell you if the problems has been resolved.

 

Thank you very much.

[Elena Gutiérrez]

Dear Berny

I have solved the problem thanks to your instructions. Thank you very much for your great help.

[a.mcmenemy]

Berny - Where do I find and download this ‘ Avira Registry Cleaner ‘ ?

I thougth I had uninstalled every avira program from my lapop but I’m expreriencing this same re-occuring message “avira.swu.srv@ which kaspersky hbas been unable to remove.

If the Avira Registry Cleaner should be still on my laptop somehwre, please coudl you list steps so I could find it?

Otherwise, If the Avira Regitry Cleaner needs to be downloaded from the web, please could you provide the link to the location you would recommend downloading it from?

 

 

[Berny]

@a.mcmenemy  Welcome.
 

Please go to → "https://www.avira.com/en/downloads#tab_a3_0"
Avira Utilities → Avira Registry Cleaner →    Download

“The Avira Registry Cleaner removes all keys created by Avira…”

⚠  Please take care to backup your Registry before proceeding. 

After proceeding  please Reboot.