Mac os Catalina, "Some protection components are Not running"

[Valo]

 

After installed software Kaspersky Internet Security, shows this message and not working properly 

 

“Some Protection Components are Not running”

 

 

After many times with Kaspersky support adviced me about restart computer, disable protection integrity system on Mac OS.

Uninstall Kaspersky Internet Security, restart computer

reinstall Kaspersky Internet Security. Restart computer

Enable protection integrity system on Mac OS. Restart Computer, and… UNSOLVED.

 

After that, another one solution failed:

Send trace files, compile with Terminal, write kextstat | grep kas, after command complete, write “kav status”.

Save results in txt and send. UNSOLVED…

 

 

I remark that all of this procedures are in a high level of tech, I have some known about and I could send all that information support ask for.

I don’t understand that all of this “solutions” by customer support are writing on a simple “MAIL” like copy paste solution.

Without images or video tutorial “how to do it”. 

 

 

 

How to make a refund of this software? because I think is a big problem on its software and incompatibility with Mac OS.

 

 

[Flood and Flood's wife]

Hello @Valo,

Welcome!

• Agree, Kaspersky Support could do a better job with the information their support provide when an issue requires investigation & includes procedures people are not familiar with👍

1. After the uninstall & reinstall & all the data collection procedures, what did Kaspersky Support say, when you’ve advised them the issue is not resolved? 

• If the existing INC000011846395 is still open, update the case & request a refund, following How to request a refund for a Kaspersky application guidelines; if INC000011846395 is closed, log a new case, include the original INC # & request a refund. 

Please share the outcome with the Community when it’s available?

Thank you🙏

Flood🐳