Liscense Activation issue for Endpoint Security for Windows GLITCH/ERROR

[KJ_WBD]

Our business recently renewed Endpoint license. I updated the license through the Endpoint Portal/Workspace and all we had to do on our computers was restart Kaspersky, update Kaspersky or reboot the computers in order for the license to be activated on each device.

However, one device, a laptop, had an issue. It required the license code to be manually entered. After doing so and clicking activate, it seems like it was successful. However, clicking "Finish" brings me right back to the original "Activation" page, still showing as no active license (refer to pic1).

I repaired the application, apparently there were databases that needed updating (Refer to pic2) and repairing the application seemed to fix this. However inability to activate the license remained even after making sure everything was up to date.

Have uninstalled, reinstalled etc. Need help urgently please. 

 

[Thomas Becker]

Hello,

please open a case here: https://CompanyAccount.kaspersky.com

We need to take a look at the device properties, so please first use our GSI tool and upload the resulting file to your case, that should speed up the analysis: https://support.kaspersky.com/3632