Lenovo T495 2019 Laptop stuck after splash screen at boot (black screen)

[Leony]

Spec:AMD Ryzen pro 3500u
 

Lenovo T495 2019 Laptop stuck after splash screen at boot (black screen-still at bios stage). Please help issues goes away after force off computer button. However it repeates itself after a while.

My case similarly goes the same with: Machine Stuck on a black screen when restart | Kaspersky Community

[Leony]

There is no solution in forum. 

[richbuff]

Welcome. Please contact Tech Support, link is located at top of this web page. Tech Support will inform you of what logs they need and how to generate them and send them. 

 

Please tell us more about your environment. Please click the below link: 

https://community.kaspersky.com/instructions-121/read-before-you-create-a-new-topic-15700