Ledger Nano X - problems with communicating with native app

[mycky]

I bought Ledger Nano X device. When I first set up device with Ledger Live app, it showed error with authentication. Then I found solution to stop Kaspersky Total Security - after that I was able to authenticate device. Also I can install apps on Ledger if Kaspersky is not active. If Kaspersky is active, I cannot use Ledger. I put Ledger live on Kaspersky whitelist (Threats and Exclusions) but does not solve the problem. Has anyone ever experienced such problem?

[Flood and Flood's wife]

Hello @mycky,

Welcome!

1. Check KTS Reports, are there any Ledger Nano X events/alerts? 
2. Check KTS Application Manager, are the Ledger Nano X files / objects Trusted? 
3. Also, please Read before you create a new topic! by Danila T.

Thank you?
Flood?+?

[mycky]

I successfully resolved the issue. Kaspersky blocked Ledger Live App from communicating with the internet. After I allowed communication in Firewall settings, everything is fine.