latest version of VPN can't finish to install

[NicoCase]

VPN was not working so i decided to go for the new version, by removing the old one first

i've spent the past 2 days trying to install the app, but installation is stuck at the end with the below msg ( in the picture)

'please make sure you're connected to the internet to complete"

i used Kaspersky remover before reinstalling, disabled firewall, antivirus, defender, tried my phone as hotspot, .... nothing works, it's stuck ( left it a few hours a few times !)

Can i get the old version back?????  or how do i fix this ?

HELP !!! 

 

[Flood and Flood's wife]

8 hours ago, NicoCase said:

VPN was not working so i decided to go for the new version, by removing the old one first

i've spent the past 2 days trying to install the app, but installation is stuck at the end with the below msg ( in the picture)

'please make sure you're connected to the internet to complete"

i used Kaspersky remover before reinstalling, disabled firewall, antivirus, defender, tried my phone as hotspot, .... nothing works, it's stuck ( left it a few hours a few times !)

Can i get the old version back????? 

1. how do i fix this ?

HELP !!! 

 

Hello @NicoCase, 

Welcome!

1.  Please log a request with Kaspersky Customer Service, select Email & fill in the template as shown, select (your) Kaspersky software from the drop-down-list(A), & please provide a *detailed-history*:                                                                                                                                                              
2. ***IMPORTANT*** -> please post back the incident-reference-request-number, it's prefixed with INC0000?  

Thank you🙏
Flood🐳+🐋

Edited 52 minutes ago by Flood and Flood's wife
replaced template