laptop keeps restarting itself

[Nana]

I bought Kaspersky Total Security 2021 3 Devices 2 Years. After installing Kaspersky, my laptop (HP with Window10) keep restarting after a short period of time. This problem only happens to my laptop, but not the desktop computer. 

Can you please assist me?

Thank you

[Berny]

@Nana Welcome.

Can you please check this :

1. Kaspersky → More tools → Reports ?
2. Kaspersky Log files in  folder “ C:\ProgramData\Kaspersky Lab\” ?
3. Windows Event Logbook ?

[Igor Kurzin]

Hi @Nana , 

In such cases we would need some additional information, that cannot be shared via Community. Please submit a ticket via https://support.kaspersky.com/b2c/

Collect a GSI report and include the generated report in your ticket. You can download the GSI tool here: https://support.kaspersky.com/common/diagnostics/3632

Please let me know the incident number once it is created. Thank you.

[Nana]

Sorry Igor, I went to the https://support.kaspersky.com/b2c/ but don’t know how/where to submit ticket.

 

[Igor Kurzin]

Hi Nana, 

You can press Contact support here: