Lagging mouse sometimes when right-clicking on Kaspersky icon in System Tray on Windows 11

[vzsoft]

I upgraded to a new pc and switched to Windows 11. I am experiencing a problem with Kaspersky on Windows 11. When I right-click on the Kaspersky icon in the System Tray, my mouse lags for a few seconds. This happens sometimes.

GSI: removed for privacy reasons.

 

I have tried the following to fix the problem:

• WINDOWS POWER PLAN set to Ultimate Performance
• Update all drivers
• Core Isolation - off
• Update BIOS
• BIOS HyperThreading - off
• BIOS C-states - off

 

System Information:

• Intel Core i9-14900k
• ASUS TUF Gaming Z790 Pro
• Corsair 48GB DDR5 DOMINATOR 7200Mhz  cl36
• Samsung 990 PRO PCIe 4.0
• ASUS Rog Strix 1000w Aura
• BIOS version: 1645
• Mouse model: logitech g502

 

plz help, thank you

 

[harlan4096]

Welcome to Kaspersky Community.

 

Try to migrate to the new product line, if already available in your country region:

 

 

Download:

 

https://www.kaspersky.com/downloads#update-product

 

Your KIS license will activate the new Kaspersky Standard, currently in version 21.16 (soon 21.17).

[nexon]

Hello,

Welcome.

1a. Windows 11 was Upgrade from previous version? If yes do clean install of windows (it is recomended after upgrade).
1b. Uninstall kaspersky and restart pc, then install kaspersky update and restart. Also you are using older version.

2. I recommend Windows 10 rather than Windows 11 (new version is not better) especially for windows 11 when is lagging sometimes in games.

 

[vzsoft]

7 minutes ago, nexon said:

Hello,

Welcome.

1a. Windows 11 was Upgrade from previous version? If yes do clean install of windows (it is recomended after upgrade).
1b. Uninstall kaspersky and restart pc, then install kaspersky update and restart. Also you are using older version.

2. I recommend Windows 10 rather than Windows 11 (new version is not better) especially for windows 11 when is lagging sometimes in games.

 

Hi nexon,Thanks for the answer

1a. i clean install windows 11

1b.i can not Uninstall kaspersky bcz I don't want to allow some software to access the internet,How can I update the kaspersky without uninstalling it?

 

 

[nexon]

Maybe kaspersky will offer you to upgrade to the newest kaspersky product version. But without uninstallation and installation is not possible. 

Every product must be uninstalled and installed automatically or manually. 

[harlan4096]

Also, check my previous post, but the migration should be online, previous to downloading the installer...

[nexon]

First i would rather uninstall KIS do restart PC and again install same version of KIS. 

[vzsoft]

2 hours ago, harlan4096 said:

Welcome to Kaspersky Community.

 

Try to migrate to the new product line, if already available in your country region:

 

 

Download:

 

https://www.kaspersky.com/downloads#update-product

 

Your KIS license will activate the new Kaspersky Standard, currently in version 21.16 (soon 21.17).

Hi harlan4096,Thanks for the answer

When will version 21.17 come, Should I wait or install version 21.16

 

[nexon]

It is in beta stage. Soon will be available. 

But i wanted identify problem. If KIS uninstall and install again solve problem. 

Edited March 28 by nexon

[harlan4096]

Version 21.17 still in beta testing... it may take weeks to be out...

[vzsoft]

ok i install version 21.16 my mouse is lag again 😢

[nexon]

Why you have Hyper Threading off? You have Intel Core i9-14900k which have much power. 
Also kaspersky uses virtualization technology. I would enable this.

If you still have problems contact Tech Support at https://my.kaspersky.com 

[vzsoft]

3 minutes ago, nexon said:

Why you have Hyper Threading off? You have Intel Core i9-14900k which have much power. 
Also kaspersky uses virtualization technology. I would enable this.

If you still have problems contact Tech Support at https://my.kaspersky.com 

I turned it off just to test, the problem was not solved, I turned it on again

virtualization technology is on