KTS in yellow, important update for Acrobat, but I have the newest one.

[wassim]

I use windows 10. KTS is saying I have an important update and when I try to install it it is unsuccessful saying "attente de la fin d'autre mise à jours" for several days.

the application that i have to update is the Adobe Acrobat Reader DC version 15.006.30523 as said by KTS. My Kaspersky is in yellow saying protection may be at risk although i have the adobe version installed: 2020.009.20067.

When I try to download the newest version of the Adobe it tells me that I am using the newest one. How do I get my Kaspersky to ignore this and go back to green (protected)?

 

[Igor Kurzin]

Hi Wassim, 

Please send a ticket to technical support via my.kaspersky.com and include traces with reproduction: 

- enable traces (see the instruction here: https://support.kaspersky.com/fr/15046)
- restart Kaspersky Total Security (Exit and start it again)
- open Kaspersky product window, go to More Tools -> Manage applications -> Software Updater -> click "Start search". 
- wait will the search completes. 
- start update of Adobe Reader (if possible)
- stop traces

Regards,
Igor