KST refusing to appear on my laptop despite over 300 days left on my account

[OleRash35]

I have KST on my PC with over 302 days remaining. I also have a new laptop and cannot add it to my account no matter what I try. Instead a trial version insists on downloading and only 25 days left. I am at my wits end and am very frustrated. Not overly clever with computers { 86yrs } but I do try my hardest. This problem isn’t helping at all. Can anyone help me please ?  OleRash35.

[Berny]

@OleRash35 Welcome, this community will be glad to assist you.
 

Are you trying to connect your device with a trial version to MyKaspersky :

https://support.kaspersky.com/common/start/13886

“If the application is activated with a trial or commercial license, you can open the Activation window from the application interface. See the guide below.”

Also , please read this 

https://support.kaspersky.com/common/buy/15060

https://support.kaspersky.com/15078

https://support.kaspersky.com/KPC/1.0/en-US/95253.htm

Could you also please  tell us if your license is valid for 1 or 2 devices.