KSOS Installers Unavailable, "Download" Buttons Disabled – Urgent

[GuzMan]

Dear Sirs,

My client owns a mid-sized company and purchased the KSOS product for Windows 11 from Kabum!. After creating the account on My Kaspersky and registering the license, it is not possible to download the installers, because the "Download" button appears disabled, making it impossible to download any of the installers.

In addition, the "Help" button, located on the same panel, only redirects to the website’s homepage, without providing specific support or relevant instructions, thus proving ineffective in resolving the issue.

Client Key Number: 356971E6-EF93-4A99-9248-A63E7383862A

I await your response and request urgency in solving this matter, since my client’s computers are currently without the KSOS software installed and therefore vulnerable to attacks.

Best regards

[harlan4096]

Welcome to Kaspersky Community.

 

Please provide the country region.

[GuzMan]

Country: Brazil

State: Rio Grande do Sul

City: Porto Alegre

[GuzMan]

Harlan, is there any difference in registering the KSOS activation code at https://my.kaspersky.com/#/auth/layout/main or at https://ksos.kaspersky.com/#/auth/layout/ksos ?

Edited July 1 by GuzMan

[harlan4096]

Try to register here: http://ksos.kaspersky.com/

[Caos]

Hello,

You should use http://ksos.kaspersky.com/ .

Download installer: https://www.kaspersky.com/small-to-medium-business-security/downloads

https://www.kaspersky.com/small-business-security/downloads/small-office-security

Regards

[harlan4096]

Download from here:

 

https://dm.s.kaspersky-labs.com/pt-br/KSOS/21.25.7.504/startup.exe

[GuzMan]

Hello Team,

Problem solved, thank you very much for the guidance.
I only recommend Kaspersky products to keep my clients’ workstations secure against the most modern threats.