KSOS files recovery problem

[LynxSo]

I have two stations where I use the KSOS backup option and at both I have the same problem if I try to restore the blank list appears. I never get an error message when I back up. If I try to recover with Restore Utility then I get the message "There are too many files in the storage to display". You also attach screenshots only because they are in Romanian. The KSOS version is 21.3.10.391 (g). I mention that with previous versions (KSOS 6 or 7) I have never had such problems with similar volumes of data.

 

[Flood and Flood's wife]

Hello @LynxSo, 

Welcome back!

This same issue has happened to another user.

1. Log a case with Kaspersky consumer support, either via Chat or Email, select Application malfunction, Other template. Support may request logs, traces & other data, they will guide you.

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋