KLAdmin password rejected

[Squirrel69]

Hi all, i am trying to use back up and restore in Total Security but the password fails every time.

I have read this is the pc’s windows password but it still fails.

Not sure what to do, i have run out of passwords to try

[Flood and Flood's wife]

Hi all, i am trying to use back up and restore in Total Security but the password fails every time.

I have read this is the pc’s windows password but it still fails. Not sure what to do, i have run out of passwords to try

Hello @Squirrel69, 

Welcome!

1. Correct, KTS Backup & Restore password is (your) Windows user account password, IF, the backup was set as a Scheduled backup, but, you’ve mentioned KLAdmin password → have you actually set a KLAdmin password? 
2. At which point is the  back up and restore process failing? 
3. Please share full screen images, so we can see what you see? 
4. & please provide the information in the @Danila T. pinned topic: Read before you create a new topic!? 

Thank you🙏

Flood🐳 +🐋

[Squirrel69]

Thanks for the reply.

I am new to this, so as soon as i click back up and restore because that’s what’s recommended i’m hit with the password box. I have tried the windows password but it says incorrect password.

[Flood and Flood's wife]

Hello @Squirrel69, 

You’re most welcome☺ !

Thank you for the information & the images👌

Don’t worry about being new, we’ll help!

1. Before trying KTS Backup & Restore, → have you actually set a KLAdmin password, at any time? 
2. Please provide the information in the @Danila T. pinned topic: Read before you create a new topic → images you’ve done👏 , just tell us KTS version & Windows OS version please? 

Thank you🙏

Flood🐳 +🐋

 

[Squirrel69]

 

I am not aware of setting any passwords on this, i usually just go to my kaspersky with my log in details, this is the 1st time i’ve come across the username/password on the app/programme 

 

 

[Squirrel69]

Hi,

I just noticed your screenshot and had a go at setting a password, i kept the default username.

once i finished i clicked on save and the password box popped up again which told me my password was incorrect

[Squirrel69]

Sorry, i put the username as default then typed my password and confirmed then saved.

once back in the settings do i need to press save again? This is when the box pops up again.

I feel i’m going around in circles, Apologies.

[Flood and Flood's wife]

Hello @Squirrel69, 

Thank you for the information👌

We don’t want you to set a password, please hold on, we’re collecting info for you

 

[Squirrel69]

oh, sorry

[Flood and Flood's wife]

Hello @Squirrel69, 

It’s ok, just take a breath😅 , follow the instructions carefully:

• Use KLAPR, Kaspersky password reset tool; follow the documentation carefully. 
• KLAPR tool must be run with Windows in Safe Mode. 
• After you’ve reset the password, don’t set a password. 
• & tell us: is your Windows User account password actually set? Don’t change this, just provide the info please? 

Thank you🙏
Flood🐳 +🐋

[Squirrel69]

Done that, now i have a microsoft account password and i also have a password to enter when i switch the pc on

[Flood and Flood's wife]

Hello @Squirrel69, 

Thank you👌

1. Please clarify what is meant by: “microsoft account password and I also have a password to enter when I switch the pc on”? 
2. Where is the microsoft account password  being requested? 
3. Is the “password to enter when PC is switched on” a unique password, i.e., not default USER or BLANK? 

Thank you🙏

Flood🐳 +🐋