KIS error code 1610547198, Mobile, Unable to connect to My Kaspersky.

[Flood and Flood's wife]

 Anyone know what this root cause of this error is please

MyKaspersky can be logged in to using supported browser. 

Thank you🙏

Flood🐳

[nexon]

Hi @FLOOD

It is better contact tech support. 

[Flood and Flood's wife]

Well, thanks @nexon ,

They don’t know!

[nexon]

???‍♂️ Unknown error hm.. 

[Flood and Flood's wife]

1610547198 @nexon, 

They know it’s a bug, that’s all they know. 

I’m waiting for Kaspersky experts to advise. 

So thanks. 

Flood🐳

[Wesly.Zhang]

Hello,

Try to use smartphone 4G/5G network instead of local area network. Any better?

[Flood and Flood's wife]

Hi  @Wesly.Zhang,

I am using 4G. 

Thank you🙏

Flood🐳

[Wesly.Zhang]

Hi  @Wesly.Zhang,

I am using 4G. 

Thank you🙏

Flood🐳

Hello,

Could you login kaspersky account without any problem using laptop?

[Wesly.Zhang]

Add a little information:

What’s the app do you use to access kaspersky account in your screenshot?

[Flood and Flood's wife]

Hello @Wesly.Zhang,

Yes: MyKaspersky can be logged in to using supported browser - on the Android & on the computers. 

Thank you🙏

Flood🐳

[Flood and Flood's wife]

Hi @Wesly.Zhang,

KIS, it’s the only Kaspersky AV that works on Android.

Thank you🙏

Flood🐳