KIS blocks access to sites requiring identification by Qualified Electronic Signature

[Slade]

Hello All,

 

I’m using KIS 2021 with all protection features enabled

I have trouble using any site requiring personal identification by a Qualified Electronic Signature (QES) while KIS is active.

The QES certificate is kept on external usb device. Anytime a site requiring ID by QES is accessed it requires the external device to be plugged in for identification. However, during the identification the connection with the website is lost and the following message appears (Chrome):

This site can’t be reached

The connection was reset.

The same happens when using other browsers - MS Edge and Internet Explorer

I can use the QES ID freely when KIS is temporarily disabled.

My OS is Windows 10 Pro 21H2

Can you please help me configure KIS to allow accessing sites requiring QES ID?

 

[Danila T.]

Hello,

Please contact our support team: https://support.kaspersky.com/b2c#contacts