August 21, 20206 yr Author Problem:MacBook Pro login session breaks after waking up from sleep with KIS 21 installed. Affects:MacBook Pro 16 running Catalina How to reproduce:Install KIS 21.0.0.464.Attatch an external display to MacBook Pro.Do not close the lid, just wait until MacBook Pro goes into sleep.Leave it for about 1 hour. (Wake a MacBook Pro shortly after it goes to sleep does not reproduce the problem.)Wake the Macbook Pro. The display may splash and then the logged in session breaks. You have to login again and you may lose your work.
August 21, 20206 yr Hello @Yin Zhang,Welcome back!For our understanding, in your opinion: “KIS 21 breakes MacBook Pro (Catalina) login session after waking up” issue is completely unrelated to your other topic KIS 20 freezes MacBook Pro (Catalina) after waking up or not?Please let us know?Thank you🙏Flood🐳
August 21, 20206 yr Author Hello @Yin Zhang, Welcome back! For our understanding, in your opinion: “KIS 21 breakes MacBook Pro (Catalina) login session after waking up” issue is completely unrelated to your other topic KIS 20 freezes MacBook Pro (Catalina) after waking up or not? Please let us know? Thank you🙏 Flood🐳 Aye, it is unrelated.I before I install KIS 21, I have re-installed macOS.
August 21, 20206 yr Solution Hello @Yin Zhang,Thank you for posting back & confirming👌Please raise a case with Kaspersky Technical Support, fill in the template as in the image below: include a detailed history, when the issue started, recovery steps, test steps, images, video, everything that will help the Support Team understand the problem; a System Report & system.log file; also Support may request Traces, they will guide you with special collection steps if required After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account. Please post the INC# here in your topic? Please let us know the outcome when it’s available? Thank you🙏Flood🐳
Problem:
MacBook Pro login session breaks after waking up from sleep with KIS 21 installed.
Affects:
MacBook Pro 16 running Catalina
How to reproduce:
Install KIS 21.0.0.464.
Attatch an external display to MacBook Pro.
Do not close the lid, just wait until MacBook Pro goes into sleep.
Leave it for about 1 hour. (Wake a MacBook Pro shortly after it goes to sleep does not reproduce the problem.)
Wake the Macbook Pro. The display may splash and then the logged in session breaks. You have to login again and you may lose your work.