key file is corrupted

[byan]

I have difficulties to activated kaspersky total security to windows 7 desktop. always showing key file is corrupted. Already try to uninstall and reinstall more than 1 time but the result is same

 

need advice to solved this issue

[Flood and Flood's wife]

I have difficulties to activated kaspersky total security to windows 7 desktop. always showing key file is corrupted. Already try to uninstall and reinstall more than 1 time but the result is same

Need advice to solved this issue

Hello @byan, 

Welcome!

1. Please Read before you create a new topic!
2. There’s one similar topic (in Spanish), answered by Moderator @harlan4096 - key file is corrupted. 
3. IF that solution does not work, please log a case with Kaspersky support, either via Chat or Email, fill in Activation & License issues, Other template. Please make sure you have the Activation code, License key & purchase date of the KTS software. Support may request Logs, Traces & other data & or screen prints, they will guide you. 

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋