KES Cloud Failed to download the distribution for iOS [KES Cloud]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Problem

The error message Downloading the distribution package of the device security application. Failed to download the distribution package of the device security application is displayed in the browser after following a new invitation link on the iOS device.

Solution

Make sure that

• The new invitation link is used. KESCloud invitation links are one-time-use only on mobile devices. Send the new link.
• The APNs certificate is added to KESCloud console. Login to KESCloud and open the workspace. Switch to the Getting started tab and scroll down to the Recommended section. See if APNs certificate is added and valid. Create or Renew certificate if needed.