KES 11.6.0.394 Update DB issues_ Error updating component (Klava)

[Hajer Fathallah]

Hello,

We have a DB updating issue in one of our managed Servers (Windows server 2012 R2) for about 3 days ago till now => "Error : Not all components were updated"

"Event Error updating component happened on computer $HOSTNAME in the domain X on Date & Time Event type: Error updating component Result description: Error updating component

Error: Error updating component

Object type: Web page

Object name: KLAVA

"

The error code of the "update task" in the managed server is: Error_0x05DC000C.

Does anyone have any idea how to fix this issue please?

We are working with a KES 11.6.0.394. The current DB version of the damaged server is 19839137 while all the other servers in our Plateform (same OS version) are running a 19863642 DB.

Steps done till now: "clearing the content of the folder C:\ProgramData\Kaspersky Lab\KES\Bases\KLAVA\ and running a manual update but same issue.

 

Thanks,

[DonKid]

Please, open a ticket here.

[Hajer Fathallah]

Thank you DonKid for your reply.

The support recommends to update the Agent's Version to 11.9 which can't be done immediately. fortunately, the problem was auto-resolved and now the updates works fine in our Server (In case other users face the same problem).

[Jimmywick]

Change the Kaspersky Lab’s update server.
Update offline kaspersky, then update with default Kaspersky Lab’s update server.
Remove and reinstall Kaspersky.

As your problem is solved.. above steps would also help you with the error.

 

Regards,
J harper