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kernel panic на Alt Linux СПТ 7.0.5 + kesl-10.1.1-6421 (сертифицированный)

nekalyan

By nekalyan
in Kaspersky Endpoint Security для бизнеса

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nekalyan

nekalyan

Posted
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Posted

Доброго времени суток.

 

Столкнулись со следующей серьёзной проблемой: при попытке остановить службу kesl-supervisor или при попытке остановить задачу №1 через kesl-control, в 90% случаев спустя несколько секунд получаем kernel-panic. Такое же поведение наблюдается и при попытке просто перезагрузить сервер.

 

kernel log

Sep  8 14:56:54 bd-isogd kernel: [    3.515357] piix4_smbus 0000:00:07.3: SMBus base address uninitialized - upgrade BIOS or use force_addr=0xaddrSep  8 14:56:54 bd-isogd kernel: [    6.709977] device-mapper: table: 253:1: multipath: error getting deviceSep  8 14:56:54 bd-isogd kernel: [    6.710896] device-mapper: table: 253:1: multipath: error getting deviceSep  8 15:43:59 bd-isogd kernel: [ 2833.703092] BUG: unable to handle kernel paging request at ffff8804dbe33ffcSep  8 15:44:02 bd-isogd kernel: [ 2833.704023] IP: [<ffffffff8119822e>] free_block+0x12e/0x1c0Sep  8 15:44:02 bd-isogd kernel: [ 2834.560778] RIP  [<ffffffff8119822e>] free_block+0x12e/0x1c0Sep  8 15:44:02 bd-isogd kernel: [ 2835.654250] BUG: unable to handle kernel paging request at ffffffffffffffd8Sep  8 15:44:02 bd-isogd kernel: [ 2835.720048] IP: [<ffffffff8108b97b>] kthread_data+0xb/0x20Sep  8 15:44:02 bd-isogd kernel: [ 2835.720048] RIP  [<ffffffff8108b97b>] kthread_data+0xb/0x20Sep  8 15:44:02 bd-isogd kernel: [ 2835.720048] Fixing recursive fault but reboot is needed!Sep  8 15:45:02 bd-isogd kernel: [ 2895.660020] INFO: rcu_sched detected stalls on CPUs/tasks: { 0} (detected by 7, t=60003 jiffies, g=352219, c=352218, q=0)

 

Ссылка на видео с багом (файл слишком большой для прикрепления к посту)

 

При попытке откатиться на предыдущую версию 10.1.0.5960 получаю нерабочий продукт

лог

[root@bd-isogd kesl]# cat kesl.33797.2020-09-09T115005.log | grep ERR
2020.09.09 11:50:05.492 33797   ERR     amfcd   CheckFailedException - . At /home/builder/a/b/a_B7MOE8O3/antimalware/amcore/statistics/source/ksn_statistics_sender.cpp(118)
2020.09.09 11:50:05.495 33797   ERR     esm     Can't provide interface requested iface=0x5553fb2b, serviceKey=0x00000000, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. Sed=0x00000002, accessPointId=0x00000000. result=0xa644000f (Can't find factory for the service class object), original result=0x80000043 (Not implemented)
2020.09.09 11:50:05.511 33797   ERR     esm     Construct for service name='ichecker.ISwift', serviceKey=0x0c72e79c returned result=0x80000001 (Interface not supported). Settings dump :
2020.09.09 11:50:05.511 33797   ERR     esm     Can't provide interface requested iface=0x720f7336, serviceKey=0x0c72e79c, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. SetId=0x00000000. result=0xa6440019 (Service returned an error in IXxxConstruct::Construct or in IXxxSettings::SetSettings), original result=0x80000001 (Interface not supported)
2020.09.09 11:50:05.511 33797   ERR     amfcd   RollbackInfoManager::RollbackInfoManager: Unable to obtain IObjectsCache iface. Error code: 0x80000001
2020.09.09 11:50:05.515 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.517 33797   ERR     amfcd   RollbackInfoManager::RollbackInfoManager: Unable to obtain IObjectsCache iface. Error code: 0x80000001
2020.09.09 11:50:05.627 33797   ERR     nfio_io ObjectInitDone: file //%Report%/report.rpt err=0x800000C5
2020.09.09 11:50:05.627 33797   ERR     Cannot create report IO
2020.09.09 11:50:05.632 34102   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:05.633 34102   ERR     tm.ai_task      Can not create task instance 'AVS' clsid=0x4f9ba189
2020.09.09 11:50:05.633 34102   ERR     tm      AVS - task object(0xb9263700) SetState failed (err=0xA6440004)
2020.09.09 11:50:05.633 34102   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:05.633 34102   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:05.633 34102   ERR     tm      Task 'AVS', request 00007FD7B997D900 processing finished: result = err=0xA6440004
2020.09.09 11:50:05.633 34103   ERR     tm      ProcessScheduledEvent returned err=0x80017005
2020.09.09 11:50:05.643 33797   ERR     esm     Construct for service name='ichecker.ISwift', serviceKey=0x0c72e79c returned result=0x80000001 (Interface not supported). Settings dump :
2020.09.09 11:50:05.643 33797   ERR     esm     Can't provide interface requested iface=0x720f7336, serviceKey=0x0c72e79c, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. SetId=0x00000000. result=0xa6440019 (Service returned an error in IXxxConstruct::Construct or in IXxxSettings::SetSettings), original result=0x80000001 (Interface not supported)
2020.09.09 11:50:05.643 33797   ERR     TD      CheckResultFailedException - 0x80000001 (Interface not supported). At /home/builder/a/b/a_B7MOE8O3/antimalware/amcore/threats_disinfection/src/
2020.09.09 11:50:05.645 33797   ERR     engfcd  EngineFacadeImpl::RenewEngineServices: Failed to obtain IEngine, err = 0x80000001
2020.09.09 11:50:05.645 33797   ERR     avs     AVSImpl::UpdateBasesInfo: Bases corrupted
2020.09.09 11:50:05.646 33797   ERR     avs     AVSImpl::UpdateBasesInfo: Loading KLAV engine failed
2020.09.09 11:50:05.702 33797   ERR     esm     Can't provide interface requested iface=0xf36907d8, serviceKey=0x00000000, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. SeostId=0x00000002, accessPointId=0x00000000. result=0xa6440010 (Service object factory returned an error (IObjectFactory::CreateInstance)), original result=0x80000042 (Not supported)
2020.09.09 11:50:05.710 34109   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:05.771 34111   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:05.921 34110   ERR     Task 'Anti_Cryptor' can't be scheduled.
2020.09.09 11:50:05.928 34110   ERR     Task 'File_Monitoring' can't be scheduled.
2020.09.09 11:50:05.935 34110   ERR     Task 'Firewall_Manager' can't be scheduled.
2020.09.09 11:50:05.952 34110   ERR     Task 'Integrity_Monitoring' can't be scheduled.
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_try
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_
2020.09.09 11:50:06.009 34110   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:06.011 34110   ERR     /home/user/workspace/official/ProtoTar/sources/product_bl/licensing/licensing_agent.cpp:1164(m_pdkLicensing->CheckReservedLicense(checkInfo)),(EKA_SUCC
2020.09.09 11:50:06.376 34113   ERR     lic     [RequestImp.cpp:485] Submit failed with server error 15.
2020.09.09 11:50:06.396 34109   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:15.272 34110   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:15.274 34110   ERR     /home/user/workspace/official/ProtoTar/sources/product_bl/licensing/licensing_agent.cpp:1164(m_pdkLicensing->CheckReservedLicense(checkInfo)),(EKA_SUCC
2020.09.09 11:50:15.544 34111   ERR     Cannot check AV bases. Code 8000004b
2020.09.09 11:50:23.178 34110   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:58.411 33797   DBG     tERROR lfs::ScanEventsObserver::MsgReceive(tDWORD, tDWORD, hOBJECT, hOBJECT, hOBJECT, tPTR, tDWORD*)
2020.09.09 11:50:58.412 33797   ERR     amfcd   CheckResultFailedException - 0x8000006b (Not initialized). At /home/builder/a/b/a_B7MOE8O3/antimalware/amcore/facade/src/am_logic.cpp(125)
2020.09.09 11:50:58.443 34106   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:58.443 34106   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:58.517 33797   ERR     esm     Leak detected: 1 refs to name='network_services.ProxySettingsProvider', serviceKey=0x38255634
2020.09.09 11:50:58.517 33797   ERR     esm     Leak detected: 1 refs to name='network_services.AdvancedHttpClientFactory', serviceKey=0x5284bbc5
2020.09.09 11:50:58.517 33797   ERR     esm     Leak detected: 2 refs to name='eka.threadpool.ThreadManager', serviceKey=0xc9592eaa
 

 

Инфо о сервере: виртуальная машина Hyper-V (на VMWare ESXi тоже воспроизводится), CPU x8, RAM x8GB

ОС: Alt Limux СПТ 7.0.5 (сертифицированная)

kernel: 3.14.59-std-def-alt1.M70C.9

kesl-10.1.1-6421 (сертифицированный)

 

P.S.: В техподдержку обратиться пока нет возможности.

Это сервера нашего заказчика. Лицензии его же. Информацию по лицензиям он нам предоставлять не хочет (по понятным причинам), но и быть посредником в общении с техподдержкой тоже не особо горит желанием.

Мы в процессе приобретения своей собственной лицензии, но, судя по предыдущему опыту, в случае с сертифицированной версией, процесс этот вряд ли будет быстрым

  • 4 weeks later...
agent2659

agent2659

Posted
Posted

Доброго времени суток.

 

Столкнулись со следующей серьёзной проблемой: при попытке остановить службу kesl-supervisor или при попытке остановить задачу №1 через kesl-control, в 90% случаев спустя несколько секунд получаем kernel-panic. Такое же поведение наблюдается и при попытке просто перезагрузить сервер.

 

kernel log

Sep  8 14:56:54 bd-isogd kernel: [    3.515357] piix4_smbus 0000:00:07.3: SMBus base address uninitialized - upgrade BIOS or use force_addr=0xaddrSep  8 14:56:54 bd-isogd kernel: [    6.709977] device-mapper: table: 253:1: multipath: error getting deviceSep  8 14:56:54 bd-isogd kernel: [    6.710896] device-mapper: table: 253:1: multipath: error getting deviceSep  8 15:43:59 bd-isogd kernel: [ 2833.703092] BUG: unable to handle kernel paging request at ffff8804dbe33ffcSep  8 15:44:02 bd-isogd kernel: [ 2833.704023] IP: [<ffffffff8119822e>] free_block+0x12e/0x1c0Sep  8 15:44:02 bd-isogd kernel: [ 2834.560778] RIP  [<ffffffff8119822e>] free_block+0x12e/0x1c0Sep  8 15:44:02 bd-isogd kernel: [ 2835.654250] BUG: unable to handle kernel paging request at ffffffffffffffd8Sep  8 15:44:02 bd-isogd kernel: [ 2835.720048] IP: [<ffffffff8108b97b>] kthread_data+0xb/0x20Sep  8 15:44:02 bd-isogd kernel: [ 2835.720048] RIP  [<ffffffff8108b97b>] kthread_data+0xb/0x20Sep  8 15:44:02 bd-isogd kernel: [ 2835.720048] Fixing recursive fault but reboot is needed!Sep  8 15:45:02 bd-isogd kernel: [ 2895.660020] INFO: rcu_sched detected stalls on CPUs/tasks: { 0} (detected by 7, t=60003 jiffies, g=352219, c=352218, q=0)

 

Ссылка на видео с багом (файл слишком большой для прикрепления к посту)

 

При попытке откатиться на предыдущую версию 10.1.0.5960 получаю нерабочий продукт

лог

[root@bd-isogd kesl]# cat kesl.33797.2020-09-09T115005.log | grep ERR
2020.09.09 11:50:05.492 33797   ERR     amfcd   CheckFailedException - . At /home/builder/a/b/a_B7MOE8O3/antimalware/amcore/statistics/source/ksn_statistics_sender.cpp(118)
2020.09.09 11:50:05.495 33797   ERR     esm     Can't provide interface requested iface=0x5553fb2b, serviceKey=0x00000000, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. Sed=0x00000002, accessPointId=0x00000000. result=0xa644000f (Can't find factory for the service class object), original result=0x80000043 (Not implemented)
2020.09.09 11:50:05.511 33797   ERR     esm     Construct for service name='ichecker.ISwift', serviceKey=0x0c72e79c returned result=0x80000001 (Interface not supported). Settings dump :
2020.09.09 11:50:05.511 33797   ERR     esm     Can't provide interface requested iface=0x720f7336, serviceKey=0x0c72e79c, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. SetId=0x00000000. result=0xa6440019 (Service returned an error in IXxxConstruct::Construct or in IXxxSettings::SetSettings), original result=0x80000001 (Interface not supported)
2020.09.09 11:50:05.511 33797   ERR     amfcd   RollbackInfoManager::RollbackInfoManager: Unable to obtain IObjectsCache iface. Error code: 0x80000001
2020.09.09 11:50:05.515 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.516 33797   ERR     ldr     Cannot load modules for pid=0xbf83 iid=0x0
2020.09.09 11:50:05.517 33797   ERR     amfcd   RollbackInfoManager::RollbackInfoManager: Unable to obtain IObjectsCache iface. Error code: 0x80000001
2020.09.09 11:50:05.627 33797   ERR     nfio_io ObjectInitDone: file //%Report%/report.rpt err=0x800000C5
2020.09.09 11:50:05.627 33797   ERR     Cannot create report IO
2020.09.09 11:50:05.632 34102   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:05.633 34102   ERR     tm.ai_task      Can not create task instance 'AVS' clsid=0x4f9ba189
2020.09.09 11:50:05.633 34102   ERR     tm      AVS - task object(0xb9263700) SetState failed (err=0xA6440004)
2020.09.09 11:50:05.633 34102   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:05.633 34102   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:05.633 34102   ERR     tm      Task 'AVS', request 00007FD7B997D900 processing finished: result = err=0xA6440004
2020.09.09 11:50:05.633 34103   ERR     tm      ProcessScheduledEvent returned err=0x80017005
2020.09.09 11:50:05.643 33797   ERR     esm     Construct for service name='ichecker.ISwift', serviceKey=0x0c72e79c returned result=0x80000001 (Interface not supported). Settings dump :
2020.09.09 11:50:05.643 33797   ERR     esm     Can't provide interface requested iface=0x720f7336, serviceKey=0x0c72e79c, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. SetId=0x00000000. result=0xa6440019 (Service returned an error in IXxxConstruct::Construct or in IXxxSettings::SetSettings), original result=0x80000001 (Interface not supported)
2020.09.09 11:50:05.643 33797   ERR     TD      CheckResultFailedException - 0x80000001 (Interface not supported). At /home/builder/a/b/a_B7MOE8O3/antimalware/amcore/threats_disinfection/src/
2020.09.09 11:50:05.645 33797   ERR     engfcd  EngineFacadeImpl::RenewEngineServices: Failed to obtain IEngine, err = 0x80000001
2020.09.09 11:50:05.645 33797   ERR     avs     AVSImpl::UpdateBasesInfo: Bases corrupted
2020.09.09 11:50:05.646 33797   ERR     avs     AVSImpl::UpdateBasesInfo: Loading KLAV engine failed
2020.09.09 11:50:05.702 33797   ERR     esm     Can't provide interface requested iface=0xf36907d8, serviceKey=0x00000000, hostId=0x00000000, accessPointId=0x00000000, requestor={unknown}. SeostId=0x00000002, accessPointId=0x00000000. result=0xa6440010 (Service object factory returned an error (IObjectFactory::CreateInstance)), original result=0x80000042 (Not supported)
2020.09.09 11:50:05.710 34109   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:05.771 34111   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:05.921 34110   ERR     Task 'Anti_Cryptor' can't be scheduled.
2020.09.09 11:50:05.928 34110   ERR     Task 'File_Monitoring' can't be scheduled.
2020.09.09 11:50:05.935 34110   ERR     Task 'Firewall_Manager' can't be scheduled.
2020.09.09 11:50:05.952 34110   ERR     Task 'Integrity_Monitoring' can't be scheduled.
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_try
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_
2020.09.09 11:50:05.986 34110   ERR     /home/user/workspace/official/ProtoTar/sources/lfs_common/persistent_storage_wrapper.cpp:35(m_storage->GetValue(name, value, nullptr)),(EKA_SUCCEEDED(_
2020.09.09 11:50:06.009 34110   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:06.011 34110   ERR     /home/user/workspace/official/ProtoTar/sources/product_bl/licensing/licensing_agent.cpp:1164(m_pdkLicensing->CheckReservedLicense(checkInfo)),(EKA_SUCC
2020.09.09 11:50:06.376 34113   ERR     lic     [RequestImp.cpp:485] Submit failed with server error 15.
2020.09.09 11:50:06.396 34109   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:15.272 34110   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:15.274 34110   ERR     /home/user/workspace/official/ProtoTar/sources/product_bl/licensing/licensing_agent.cpp:1164(m_pdkLicensing->CheckReservedLicense(checkInfo)),(EKA_SUCC
2020.09.09 11:50:15.544 34111   ERR     Cannot check AV bases. Code 8000004b
2020.09.09 11:50:23.178 34110   ERR     lic     [FacadeImpl.cpp:961] CheckUpdatesIntegrity. invalid bases state:corrupted
2020.09.09 11:50:58.411 33797   DBG     tERROR lfs::ScanEventsObserver::MsgReceive(tDWORD, tDWORD, hOBJECT, hOBJECT, hOBJECT, tPTR, tDWORD*)
2020.09.09 11:50:58.412 33797   ERR     amfcd   CheckResultFailedException - 0x8000006b (Not initialized). At /home/builder/a/b/a_B7MOE8O3/antimalware/amcore/facade/src/am_logic.cpp(125)
2020.09.09 11:50:58.443 34106   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:58.443 34106   ERR     tm      CreateSerializable() failed for task 'AVS' (SerId 0xf9af5000), err=0x800000C5
2020.09.09 11:50:58.517 33797   ERR     esm     Leak detected: 1 refs to name='network_services.ProxySettingsProvider', serviceKey=0x38255634
2020.09.09 11:50:58.517 33797   ERR     esm     Leak detected: 1 refs to name='network_services.AdvancedHttpClientFactory', serviceKey=0x5284bbc5
2020.09.09 11:50:58.517 33797   ERR     esm     Leak detected: 2 refs to name='eka.threadpool.ThreadManager', serviceKey=0xc9592eaa
 

 

Инфо о сервере: виртуальная машина Hyper-V (на VMWare ESXi тоже воспроизводится), CPU x8, RAM x8GB

ОС: Alt Limux СПТ 7.0.5 (сертифицированная)

kernel: 3.14.59-std-def-alt1.M70C.9

kesl-10.1.1-6421 (сертифицированный)

 

P.S.: В техподдержку обратиться пока нет возможности.

Это сервера нашего заказчика. Лицензии его же. Информацию по лицензиям он нам предоставлять не хочет (по понятным причинам), но и быть посредником в общении с техподдержкой тоже не особо горит желанием.

Мы в процессе приобретения своей собственной лицензии, но, судя по предыдущему опыту, в случае с сертифицированной версией, процесс этот вряд ли будет быстрым

Вам тут только в ТП, соберите заранее трассировки - https://support.kaspersky.ru/15598

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