Kaspersky won't let me access any websites when I replace my modem

[James G]

I'm trying to replace my Xfinity modem with a new one, but when I do Kaspersky 21.3.10.391 (j) blocks access to any/all websites. I'm using Windows 10.

[Berny]

Welcome @James G

Can you please check your Kaspersky reports and post a screenshot.

 

[James G]

1 minute ago, Berny said:

Welcome @James G

Can you please check your Kaspersky reports and post a screenshot.

 

There are no reports from last night. Should I contact support?

[Berny]

@James G

Unless this community can provide a solution yes please :

→ https://support.kaspersky.com/b2c#contacts 
→ Contact us → Product help → E-mail → Contact Support

In the meantime , please check your firewall network internet connection  , are you on status “public” ?

[James G]

Sorry, here's a screenshot of the report...