Kaspersky will not update

[LadyBeetle]

I have just installed a new router and have 2 issues. The first being the browser protection which was resolved as Kaspersky sent a link with the alert. However Kaspersky is not updating since I turned the new router on.

How can this be resolved please?

Cheers LadyBeetle

[LadyBeetle]

Hi

 

Have solved it myself by running one of these.

https://support.kaspersky.com/common/start/6105

If there is anything else that needs to be done please post.

Thanks

Cheers

LadyBeetle

[Berny]

@LadyBeetle Welcome.

Please see this important pinned Topic 

[LadyBeetle]

Hi Berny

 

Thank you for  pinned message - Topic.

I did get the update working from the link I shared however I have continued with these instructions and implemented this as well:  Settings > Additional > Network > Proxy server > select Do Not use proxy server.

And this:  Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.

Just to be sure it’s right!

 

Thanks

Cheers

LadyBeetle

[Schulte]

Hello @LadyBeetle,

if the problem is solved, please disable 'Log Non-critical events'.
This option is only for troubleshooting, after that it is not necessary anymore.

[Berny]

@LadyBeetle You are welcome. Please take care to  uncheck “Log Non-critical events“ when done.

 

[LadyBeetle]

Hi,

Thanks for the help.

All done now and solved!

Cheers LadyBeetle