Kaspersky Vpn is not available

[yemeneco]

hi for more than a week my Vpn dosent work it showing me a red message that "Kaspersky Vpn is not available" my region is Yemen, hope to reply as soon as posibble.

thanks 

[Berny]

@yemeneco Welcome.

Please reinstall on top Kaspersky VPN , if no fix please contact Kaspersky Technical Support :

→ https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

[Guest #82380]

هل تم حل المشكلة لانني اواجة نفس المشكلة

“ Has the issue been resolved because I'm having the same issue. “

Edited December 31, 2025 by Berny
EN translation

[Berny]

@fathi050123

Please see the post above your post ?

[yemeneco]

18 hours ago, Berny said:

@yemeneco Welcome.

Please reinstall on top Kaspersky VPN , if no fix please contact Kaspersky Technical Support :

→ https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

i did reinstall it and the problem now is as you can see >> and then when i try to put my activation code it shows a msg that this account is not connected to this activation code and it send me link to this page 

[Berny]

@yemeneco

Did you try this 🤔

Spoiler

 

[Flood and Flood's wife]

4 hours ago, yemeneco said:

i did reinstall it and the problem now is as you can see >> and then

1. Original prb: " for more than a week - Kaspersky Vpn is not available", now- when i try to put my activation code it shows a msg that this account is not connected to this activation code and it send me link to this page 

 

Hello @yemeneco, 

1. *Also*, before the problem started a week ago - did the VPN work? IF 'yes' the license / subscription has already been *activated* & does not need to be activated again. 
2. In (your) MyKaspersky account, Subscription tab, Premium, in the Apps section, is the VPN C  listed? 

Thank you🙏
Flood🐳+🐋

Edited December 31, 2025 by Flood and Flood's wife
pn 1

[yemeneco]

hey Berny it didnt work after i reinstall it but i download another Vpn and then the Kasber Vpn worked and it shows the i'm signed in then i closed the other Vpn to work with the Kasber Vpn but it stopped when i try to connect and this sg appears

[Berny]

@yemeneco

8 minutes ago, yemeneco said:

This is a weird issue 🤔 , please contact Customer Service
→  https://support.kaspersky.com/b2c/#contacts 

[Mustafa_0]

I have the same problem in Yemen 

In order to run Kaspersky VPN, first I have to run Another VPN then I can connect Kaspersky VPN.

It's complicated process but it is the only solution in Yemen.

 

Kaspersky support team needs to check this issue for Yemen users and fix it ASAP

Thanks and regards

[Berny]

@Mustafa_0 Welcome.
 

52 minutes ago, Mustafa_0 said:

Kaspersky support team needs to check this issue for Yemen users and fix it ASAP

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service