Kaspersky VPN Freezes on Apple MacBook After Selecting a Node

[JAV2022]

Description:
I am experiencing multiple issues with the Kaspersky VPN application on my Apple MacBook. Firstly, when I launch the app and select a node to connect to, the application freezes and becomes unresponsive. Additionally, I am unable to quit the app normally, and it appears to stop functioning entirely. Secondly, there are times when the application doesn’t even open properly—upon launching, it fails to display the interface at all. These issues persist despite restarting the app and my device.  

Details:  

• Device: Apple MacBook  Air
• Operating System: macOS Monterey 12.3.1  
• Kaspersky VPN Version: 3.4.2  

Steps to Reproduce:  
Open the Kaspersky VPN application.  

Select a node from the available list (if the interface loads).  

The app freezes immediately after selection and cannot be closed without force-quitting.  

Alternatively, launching the app sometimes results in no interface displaying at all.
Troubleshooting Attempted:  
Restarted the application.  

Restarted my MacBook.  

Ensured my internet connection is stable.
Could you please assist me in resolving these issues? Any guidance or a potential fix would be greatly appreciated. Thank you!  

[Flood and Flood's wife]

1 hour ago, JAV2022 said:

Details:  Device: Apple MacBook  Air,  Operating System: macOS Monterey 12.3.1, Kaspersky VPN Version: 3.4.2  

Description: Kaspersky VPN Freezes on Apple MacBook After Selecting a Node
I am experiencing multiple issues with the Kaspersky VPN application on my Apple MacBook. Firstly, when I launch the app and select a node to connect to, the application freezes and becomes unresponsive. Additionally, I am unable to quit the app normally, and it appears to stop functioning entirely. Secondly, there are times when the application doesn’t even open properly—upon launching, it fails to display the interface at all. These issues persist despite restarting the app and my device.  

Steps to Reproduce:  

• Open the Kaspersky VPN application.  
• Select a node from the available list (if the interface loads).  
• The app freezes immediately after selection and cannot be closed without force-quitting.  
• Alternatively, launching the app sometimes results in no interface displaying at all.
• Troubleshooting Attempted:  
• Restarted the application.  
• Restarted my MacBook.  
• Ensured my internet connection is stable.

Could you please assist me in resolving these issues? Any guidance or a potential fix would be greatly appreciated. Thank you!  

Hello @JAV2022, 

Welcome!

1. Read: Known issues - Mac (even tho, ioo the issues (you've) described are not defined in the KI doc).
2. Kaspersky VPN version is up to 3.5; uninstall the existing software; reboot; download & install 3.5, recheck? 
3. IF the problems persist log the issue, read: How to get customer service, on the support page:  https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*; Support may request logs & other data; they will guide you.

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Please share the outcome with the Community, when it's available?                 

Thank you🙏
Flood🐳+🐋                                                                                                                                                                                           

Edited Wednesday at 03:45 AM by Flood and Flood's wife
added VH