Kaspersky VPN application not working on Macos

[dio brandino]

Kaspersky the application works however when I press on this and then press connect it will not connect. 

[Flood and Flood's wife]

52 minutes ago, dio brandino said:

Kaspersky the application works however when I press on this and then press connect it will not connect. 

Hello @dio brandino, 

Welcome back!

1. Has the Kaspersky VPN ever worked since you reported Kaspersky VPN application not working on Macos, March 21st, 2024 & Danila T. assisted? 
2. When you press on the VPN icon & select connect & the VPN does not connect - what error shows - we need to see what you see - post a screen-print please?
3. Is the Kaspersky VPN application logged into with (your) email address, the same email address that is used to log into (your) MyKaspersky account? 

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited April 11 by Flood and Flood's wife
what error shows

[dio brandino]

1. Yes it has work it just hasn't worked with the VPN icon 

2. There is no error, it just keeps loading forever with "connecting"

3. Yes it is

[Flood and Flood's wife]

55 minutes ago, dio brandino said:

1. Yes it has work it just hasn't worked with the VPN icon 

2. There is no error, it just keeps loading forever with "connecting"

3. Yes it is

Hello @dio brandino, 

Thank you for the information!

Has the VPN been configured to run in the background? 

Log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - 
on the support page, select either Chat or Email, then fill in template as shown in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you: 
Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[dio brandino]

What do you mean configured? But yes I've trieed using the VPN in the background and it does work only with the application and not the mini application.

[Flood and Flood's wife]

23 minutes ago, dio brandino said:

What do you mean configured? But yes I've trieed using the VPN in the background and it does work only with the application and not the mini application.

Hello @dio brandino, 

Thank you for the information!

configured = set-up. 

Contact Kaspersky Customer Service. 

Thank you🙏
Flood🐳+🐋

[dio brandino]

Oh okay, yes it is configured so what do I do now?

[Flood and Flood's wife]

25 minutes ago, dio brandino said:

Oh okay, yes it is configured so what do I do now?

Hello @dio brandino, 

Thank you for the information!

Contact Kaspersky Customer Service. 

*See our first reply*

Thank you🙏
Flood🐳+🐋