Kaspersky UNINSTALL documentation - disappeared, easy to fix this issue.

[Flood and Flood's wife]

 

All generic documentation should not be associated with a “year”, this issue is easily fixed Kaspersky. 

Note, we know where the Uninstall documentation is hiding, that is NOT the point. 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Hi Flood🐳+🐋, 
Thank you for reporting this issue, we will fix it. 

Regards,

Igor

[Flood and Flood's wife]

@Igor Kurzin, 

Thanks👌

IF all the procedural generic documentation, that was not tied to a year, was in one place, this recurring issue would stop; that would save Kaspersky $$$ & time & would allow Kaspersky’s resources to be better utilised. 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

IF all the procedural documentation, that was not tied to a year, was in one place, this recurring issue would stop; that would save Kaspersky $$$ & time & would allow Kaspersky’s resources to be better utilised. 

Thank you for this feedback. 👍

[Igor Kurzin]

Fixed. 

[Flood and Flood's wife]

Hello @Igor Kurzin ,

Thanks👍
Is it  normal for someone other than the requestor to mark a reply “Best answer”? 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Hi Flood🐳+🐋, 
 

It depends. The point of “Best answer” is to have the topic marked as “Solved”. If the raised by the topic issue has been fixed, the person, who provides the fix and verifies it, can mark the incident as “Solved” with the help of “Best answer”. We do not have to wait for the person who reported the issue to mark the topic as “Solved”, as we already know it has been solved and we want to let other participants of the forum see it. It can be that the reporter of the issue is no longer on the forum and the issue has been fixed. 
If the issue is specific to the topic creator system and can be verified only by the topic starter, it is normal for the topic initiator only to mark the answer that resolved the issue as “Best answer”. But, if the topic starter informed that the issue was resolved after certain steps and is no longer active at the community (nor has marked any answer as “Best answer”), we can mark the message that describes resolution as “Best answer” in order to change the topic to “Solved” status. 

Have a great day! 

[Flood and Flood's wife]

Hello @Igor Kurzin, 

Thanks for the information. 

Not well known or clearly explained any where in any of the Community FAQ &, we think, any Kaspersky employee & or moderator, who removes a Kaspersky Community participant’s opportunity to select “Best answer” is acting prematurely & arrogantly.

#respect. 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Flood🐳+🐋,

We are open for suggestions. How long do you think we should wait, till we can mark the topic as solved, not to hurt anyone’s feelings?

Regards,

Igor

[Flood and Flood's wife]

@Igor Kurzin, 

It’s not about feelings, if there’s a “timeframe” for marking “Best answer” & other obscure rules & or guidelines, they should be clearly defined. 

Going by this example, there’s 100 topics that should being being marked “Best answer”, either by a Kaspersky employee or mod. 

The lack of consistency in the Kaspersky Community is apparent and “curious”. 

Kaspersky Community “plebs” would like the opportunity to manage the outcome of their own topics. 

#respect.  

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

By marking a topic as “Solved” I did not suspect it could make someone feel a “pleb”.  :) 

The rule of common sense should work perfectly here: as soon as the issue is resolved, we want the topic be marked as “solved”. 

Users often forget or do not know or do not consider necessary to mark “Best answer”. 

[Berny]

In addition to @Igor Kurzin , a K-Lab collaborator or the Moderator Team will  never mark a post as “Best answer” if it isn’t the adequate answer. Also , in my opinion an extended  time lapse is not the point here because a prompt “Best answer” is helpful for the community.

[Flood and Flood's wife]

By marking a topic as “Solved” I did not suspect it could make someone feel a “pleb”.  :) 

The rule of common sense should work perfectly here: as soon as the issue is resolved, we want the topic be marked as “solved”. 

Users often forget or do not know or do not consider necessary to mark “Best answer”. 

@Igor Kurzin, 

Users are members of the Community & should be given the opportunity to assess a reply and determine if indeed that reply qualifies as “Best answer”, for a Kaspersky employee or mod to do so is arrogant & presumptive. 

Why bother having a “Best answer” option available to Kaspersky Community members if the employee/mod is going to apply their “determination”, furthermore, the double standards are apparent. 

Marking a topic “Best answer” has nothing to do with “feelings”.

#respect.

Thank you

Flood🐳 +🐋 

[Berny]

for a Kaspersky employee or mod to do so is arrogant & presumptive….. #respect.

“ The following are considered to be violations of the Community rules:

• Unethical behavior (obscenity, rudeness, or insults directed at other participants or at the company) “