Kaspersky Total Security does not see my 2 USB drives [Solved][Closed]

[Decimus Burton]

Kaspersky Total Security does not see my 2 USB drives. Have tow drives one is permanent backup, second one is additional storage. Full scan includes C : D : and E : and therefore takes days I've never finished it. Ran a full scan today on c : by removing the D : and E : USB drives. Cannot scan the D : and E : USB drives indivually - Kaspersky Total Security says "No external drives connected to the computer are detected". Feeling a bit disheartened having recently upgraded from the pure anti virus version. Am using Win 10 Pro 64 bit 1904 version. PB

[Decimus Burton]

Looks like this program is inserting icons for d : and e : USB drives!

[Schulte]

Hi Decimus Burton, welcome to the new forum. Which scan would you like to run? External Device Scan? USB hard drives are not listed here. With my KSOS7 I can select the USB disks in the Selective Scan under 'Add->Desktop->Computer'. Try if that works with your KTS too.