Kaspersky Small Office Security Management Console fails to connect - 400 Bad Request

[Trevor.L]

This failure happens when you try to access the URL https://ksos.kaspersky.com 

See attached screenshot.

Is anyone else experiencing this problem ?
Attempted from 2 totally different geographic locations - result the same.

At the time of writing this the Admin Console has been inaccessible  for 48 hours
It has been happening since Saturday morning ( at least ) at 0100 UTC.

Support contacted both on Sunday morning and Monday morning.  No explanation given.

Simply told "they are looking at the problem" maybe another 24-48 hours !!!!

An update info would be nice !!

Trev

[Flood and Flood's wife]

3 hours ago, Trevor.L said:

This failure happens when you try to access the URL https://ksos.kaspersky.com 

1. Is anyone else experiencing this problem ?
Attempted from 2 totally different geographic locations - result the same.

At the time of writing this the Admin Console has been inaccessible  for 48 hours
It has been happening since Saturday morning ( at least ) at 0100 UTC.

Support contacted both on Sunday morning and Monday morning.  No explanation given.

2. Simply told "they are looking at the problem" maybe another 24-48 hours!!!!

3. An update info would be nice !!

 

Hello @Trevor.L, 

Welcome!

1. We also cannot:                                                                                                                                                                 
2. That's their standard *canned* response; for outages -> level one support often do not know & they do not make inquiries unless the Kaspersky subscriber pushes (ioe). 
3. Contact them again & *complain*
4. Please share the incident reference number, it's prefixed with INC000? 

Thank you🙏
Flood🐳+🐋

Edited June 3 by Flood and Flood's wife
added image

[Trevor.L]

It seems to be fixed now - login is OK - but wow - that was a LONG outage.
The Incident number was INC000016550216

I requested escalation but the support rep said would take longer to escalat than wait for the "fix"

Not very impressive , and no explanation as to why !!

Thanks for your advice

[Flood and Flood's wife]

7 minutes ago, Trevor.L said:

• The Incident number was INC000016550216
• It seems to be fixed now - login is OK - but wow - that was a LONG outage.
• I requested escalation but the support rep said would take longer to escalate than wait for the "fix"
• Not very impressive and no explanation as to why !!

Hello @Trevor.L, 

You're most welcome!

Thank you for posting back, the INC & the update!

1. Unacceptably long without any information!
2. Some of their support would do well to take a refresher course in the meaning of support (ioo). 
3. Totally agreed, at some point an *unknown* outage becomes *known* to Kaspersky, at that point Kaspersky has every opportunity to run a rolling-banner on the website - stating there's an OUTAGE & even more important - to inform *all* their staff who may be dealing with Kaspersky subscribers impacted by the OUTAGE so the staff can provide appropriate communications to their Kaspersky subscribers. 
4. No Kaspersky subscriber should have to contact Kaspersky support - 3 times - for this type of issue!
5. And, these issues have been raised previously, on more than a few occasions. 

Thank you🙏
Flood🐳+🐋