kaspersky security cloud free 21.3.10.391 (d) windows 7 64bit pro ,system tray icon not work

[mantra]

hi

kaspersky security cloud free 21.3.10.391 (d)

windows 7 sp1 64bit pro

when i disable or enable kaspersky security cloud free 21.3.10.391 (d)  , the system try icon doesn’t work

added a short video in the zip

the icon , disabled or enabled keeps green even when kaspersky security cloud free 21.3.10.391 (d)  is disabled

thanks

[Flood and Flood's wife]

hi, kaspersky security cloud free 21.3.10.391 (d), windows 7 sp1 64bit pro. When i disable or enable kaspersky security cloud free 21.3.10.391 (d)  , the system try icon doesn’t work. The icon , disabled or enabled keeps green even when kaspersky security cloud free 21.3.10.391 (d)  is disabled. thanks

Hello @mantra, 

Welcome again!

Link

 

Do the following please: 

1. Close all apps.
2. Create a System restore point.
3. Export KSC Settings.
4. Restore KSC Settings.
5. Run a manual KSC Database update → allow it to complete.
6. Shutdown the computer using Shutdown, not Restart, power on, login to computer. 
7. Recheck “After Pause protection is selected, KSC icon remains green”, fixed - “yes”, let us know? 
8. Not fixed? Do the following steps:  
9. Create a System restore point.
10. Uninstall KSC →  do not check any checkboxes.
11. Shutdown the computer using Shutdown, not Restart, power on, login.
12. Check whether any applications installed on the computer are incompatible with KSC ?
13. Download new KSCF installer.
14. Install KSCF. 
15. Configure KSCF.
16. Run a manual Database update →  allow it to complete. 
17. Shutdown the computer using Shutdown, not Restart, power on, login to computer.
18. Recheck “After Pause protection is selected, KSC icon remains green”, fixed/not fixed? Let us know please? 

Thank you🙏

Flood🐳 +🐋

[mantra]

hi, kaspersky security cloud free 21.3.10.391 (d), windows 7 sp1 64bit pro. When i disable or enable kaspersky security cloud free 21.3.10.391 (d)  , the system try icon doesn’t work. The icon , disabled or enabled keeps green even when kaspersky security cloud free 21.3.10.391 (d)  is disabled. thanks

Hello @mantra, 

Welcome again!

Link

 

Do the following please: 

1. Close all apps.
2. Create a System restore point.
3. Export KSC Settings.
4. Restore KSC Settings.
5. Run a manual KSC Database update → allow it to complete.
6. Shutdown the computer using Shutdown, not Restart, power on, login to computer. 
7. Recheck “After Pause protection is selected, KSC icon remains green”, fixed - “yes”, let us know? 
8. Not fixed? Do the following steps:  
9. Create a System restore point.
10. Uninstall KSC →  do not check any checkboxes.
11. Shutdown the computer using Shutdown, not Restart, power on, login.
12. Check whether any applications installed on the computer are incompatible with KSC ?
13. Download new KSCF installer.
14. Install KSCF. 
15. Configure KSCF.
16. Run a manual Database update →  allow it to complete. 
17. Shutdown the computer using Shutdown, not Restart, power on, login to computer.
18. Recheck “After Pause protection is selected, KSC icon remains green”, fixed/not fixed? Let us know please? 

Thank you🙏

Flood🐳 +🐋

Hi

i was not able to fix the icon , but is not a big problem

may i know if there is a kaspersky security cloud free 21.3.10.391 (d)  offline installer ?

thanks

[Flood and Flood's wife]

Hi, i was not able to fix the icon , but is not a big problem. 

may i know if there is a kaspersky security cloud free 21.3.10.391 (d)  offline installer ?

Hello @mantra, 

Thank you for posting back! 

1. Were steps 1. to 17. above, completed? 

• According to Kaspersky Technical Support agent & Supervisor, there is no offline installer for Kaspersky Security Cloud Free. 

Thank you🙏

Flood🐳 +🐋