Kaspersky Security Cloud 20 protection is disabled

[rraffo]

Hello,

my windows 10 enterprise 1909 ( 18363.535) pc don’t want run KSC 20.0.14.1085(g).

Installation runs normally but at the end once I did try to click the tray icon I discovered the message “Protection is disabled” with a gray icon.

Uninstall and reinstall didn’t solve

uninstall + kavremvr (any previous applications) and reinstall doesn’t solve

microsoft defender disabling over policy + reinstalling doesn’t solve.

I use the following installation package:

ks3.020.0.14.1085abcdeen_21405.exe

Any idea?

thanks

[Berny]

@rraffo Welcome. 
Can you please provide a GSI Log
Also, are you running MalwareBytes ?

FYI : Please avoid to proceed with KavRemover unless we advise to do so.

[rraffo]

@rraffo Welcome. 
Can you please provide a GSI Log
Also, are you running MalwareBytes ?

FYI : Please avoid to proceed with KavRemover unless we advise to do so.

I don’t run MalwareBytes

Do I need to provide you the link generated by the GSI parser?

tx

 

[rraffo]

here it is the GSI report:

GIS log

[Berny]

Please try this :

1- Fix MSI installer > Reboot

2- Clean install KSCloud :

> Exit KSCloud 2020 > Uninstall > Reboot

> Install KSCloud 2020 > Update Databases > Reboot

[rraffo]

Please try this :

1- Fix MSI installer > Reboot

2- Clean install KSCloud :

> Exit KSCloud 2020 > Uninstall > Reboot

> Install KSCloud 2020 > Update Databases > Reboot

Unfortunatelly didn’t work…

Same problem.

[Berny]

@rraffo Please contact K-Lab Technical Support https://center.kaspersky.com 

[rraffo]

@rraffo Please contact K-Lab Technical Support https://center.kaspersky.com 

Thank you Berny for your help. I have opened a ticket into K-Lab technical Support.