Kaspersky Safe Money doesn't work with Western Union money transfer site

[gdecapia]

Hi,

 

Trying to send money through Western Union but I cannot get past login. https://www.westernunion.com/au/en/web/user/login

I can access it in a private browser but not using Safe Money which should be the only place I can make transactions and Western Union is predominantly a money transfer site.

 

Currently running on Windows 7 Home Premium, Firefox 86.0 (64bit).

Any suggestions? I tried adding the site to exclusions but this didn’t work.
 

Thanks in advance.

[Flood and Flood's wife]

Hello @gdecapia, 

Welcome!

1. Which KTS version & patch(x) is installed → on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About ? 
2. What actually happens when “ I cannot get past login”, post a full screen image of the problem? 
3. Does the same “ I cannot get past login” issue happen in every Supported browser: Chrome & Edge Chromium or only Firefox? 
4. Is Private browsing → Allow data collection on Western Union Allowed → image 1 (1) below? 
5. Is Anti-Banner → Banners on Western Union Allowed image 1 (2) below? 
6. Add an Allow exclusion to Network, Encrypted connection scan - image 3 (1) to (5) below?

• ⚠ Exit all browsers, do each step above one at a time, exit the browser after each change & also reboot the computer using Shutdown, not Restart⚠

 

Let us know the outcome please? 

Thank you🙏

Flood🐳 +🐋

[gdecapia]

Thanks so much for this list to check.  I’ll work through it over the next couple of days and get back to you.
Great help 😄